Job Summary
Responsible for achieving and exceeding sales objectives by driving new connects through Comcast's presence in assigned retail and dealer locations. Coach, train and educate retail store organizations within assigned territory. Identify, prospect, coach and develop new and existing dealers as required by management.Job Description
Core Responsibilities
- Build relationships through coaching and development of retail/dealer partners to help drive sales and increase knowledge of Comcast services.
- Participate in the development of marketing plan for store grand openings and special events and ensure successful implementation.
- Participate in creating and managing incentive programs that encourage desired performance from retailers/dealers.
- Ensure that all merchandising and collateral is in compliance with Comcast's standards. Audit to ensure that all signage and brochures are displayed properly. Coach dealer/retailer management regarding importance of compliance.
- Identify and provide recommendations to management regarding termination of dealer contracts for non-performing dealer locations.
- Facilitate in-store training programs to ensure all retail/dealer employees are aware of Comcast's competitive advantages and how to most effectively position our products and services. Serve as a subject matter expert on all Comcast offers and support retailers/dealers in implementation, marketing and incentives.
- Train coach and educate dealer/retailer employees on Comcast's competitive advantages, products and services, promotions, methods and procedures and G2B ordering system. Provide both formal and one-on-one training and coaching sessions as needed to ensure dealer/retailer store quotas are met and exceeded.
- Act as a company representative at retail/dealer locations to provide support and engage in side-by-side selling/shadowing during periods of high traffic (holidays, special events, grand openings, evenings, weekends etc.) Observe employees sales techniques and customer interactions and coach on Comcast selling strategies.
- Maintain sales records and prepare sales and activity reports as required.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Experience (CX); Sales Objectives; Relationship Building; Coaching; Sales; Customer Service
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
