How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The West Ann Arbor Health Center - Parkland Plaza is an Ambulatory Care facility dedicated to providing high quality health care services for adults and children. The primary mission of the ACU is to partner with our doctors, nurses and other providers to deliver excellent care and customer service. We are seeking a compassionate, enthusiastic, and self-driven Administrative Assistant to provide operational support to the building, staff, and leadership team of the ACU. This individual will share our priorities which include: high quality medical care, excellent customer service, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal experience for our patients, families and employees.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

ACU Administrative support - Payroll, PTO requests, calendar management, meetings and room scheduling, agenda planning, recording meeting minutes, manage email groups and troubleshoot various system issues.
ACU Reports - Process Chrome River and expense reports, review and call attention to provider open encounters list, EMR reporting workbench (create, run and maintain reports in collaboration with manager), incident reports, financial reports, progress reports, and other required deliverables.
ACU Supply management - Supply inventory and order lab equipment, place orders through Marketsite, review delivery packing slips to ensure accuracy, and review statement of accounts against supply orders.
ACU HR and physical space management - Assist manager with HR related duties, posts open positions and coordinates interviews, assist with staff/faculty on-boarding access and equipment needs in ACUs, manage phone calls and routes appropriately, participate in Lean and Safety huddles, assist manager with exam room allocation, assist manager in review of the safety of the physical space, and supporting staff with UMHS safety policies and procedures. May have a key role in the annual space survey.
Miscellaneous - Special assignments, projects and other duties as assigned by the administrative manager.

Required Qualifications*

Bachelor's degree and/or an equivalent experience.
Outstanding organizational skills with the ability to prioritize multiple tasks with competing deadlines.
Ability to do exceptional tracking, problem solve, pay attention to details and provide excellent and timely follow-up.
Proficiency in Microsoft Office software, as well as other database, e-mail and calendar-keeping software.
Strong interpersonal skills and ability to successfully work with all levels of faculty and staff.
Must possess demonstrated ability to take initiative, work independently, prioritize, manage multiple assignments, and follow through on job responsibilities.
Demonstrates ability to collaborate with others in a team environment, display leadership through problem solving and the initiative to advance knowledge.
Ability to exercise a high level of initiative, discretion and judgment regarding sensitive and confidential matters.

Desired Qualifications*

3-5 years of administrative support experience.
Knowledge of university policies and procedures
Demonstrated ability to work effectively with individuals and groups from a variety of identities, culture, backgrounds, ideologies, including personal and social identities
Experience with MiChart (Cadence & Reporting Workbench), Credentialed Super User desired.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.