Job#: 2053552

Job Description:

Job Title:Alvaria Contact Center Architect
Location:Remote
Job Type:Contract
About the Role:Apex Systems is seeking a highly skilled and experienced Alvaria Contact Center Architect to join our dynamic team. The ideal candidate will be responsible for designing, implementing, and optimizing our clients contact center solutions and ensure a seamless migration from Alvaria to Genesys Cloud, providing strategic guidance and supporting the management of the entire migration process.
Key Responsibilities:

• Design and architect Alvaria contact center solutions to meet business migration strategy.
• Support the migration from Alvaria to Genesys Cloud, ensuring a smooth transition.
• Provide strategic support and guidance during the migration process.
• Develop and execute a detailed migration plan, including timelines, resource allocation, and risk management.
• Collaborate with stakeholders to understand their needs and translate them into technical specifications.
• Conduct thorough assessments of the current Alvaria environment and identify migration requirements.
• Oversee data migration, ensuring data integrity and security.
• Manage the configuration and customization of Genesys Cloud to meet business needs.
• Conduct testing and validation to ensure the new system meets performance and functionality standards.
• Provide training and support to staff on the new Genesys Cloud platform.
• Optimize contact center performance through continuous monitoring and improvement.
• Provide technical leadership and guidance to the contact center team.
• Ensure compliance with industry standards and best practices.
• Troubleshoot and resolve complex technical issues related to contact center operations.
• Stay updated with the latest trends and advancements in contact center technologies.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Contact Center Architect, preferably with Alvaria and Genesys Cloud technologies.
• Strong understanding of contact center operations and technologies.
• Proficiency in designing and implementing contact center solutions.
• Experience with migration projects, particularly from Alvaria to Genesys Cloud.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certification in Alvaria and/or Genesys Cloud technologies is a plus.
• Experience in the financial services industry is a plus.

Job Title:Alvaria Contact Center Architect
Location:Remote
Job Type:Contract
About the Role:Apex Systems is seeking a highly skilled and experienced Alvaria Contact Center Architect to join our dynamic team. The ideal candidate will be responsible for designing, implementing, and optimizing our clients contact center solutions and ensure a seamless migration from Alvaria to Genesys Cloud, providing strategic guidance and supporting the management of the entire migration process.
Key Responsibilities:

• Design and architect Alvaria contact center solutions to meet business migration strategy.
• Support the migration from Alvaria to Genesys Cloud, ensuring a smooth transition.
• Provide strategic support and guidance during the migration process.
• Develop and execute a detailed migration plan, including timelines, resource allocation, and risk management.
• Collaborate with stakeholders to understand their needs and translate them into technical specifications.
• Conduct thorough assessments of the current Alvaria environment and identify migration requirements.
• Oversee data migration, ensuring data integrity and security.
• Manage the configuration and customization of Genesys Cloud to meet business needs.
• Conduct testing and validation to ensure the new system meets performance and functionality standards.
• Provide training and support to staff on the new Genesys Cloud platform.
• Optimize contact center performance through continuous monitoring and improvement.
• Provide technical leadership and guidance to the contact center team.
• Ensure compliance with industry standards and best practices.
• Troubleshoot and resolve complex technical issues related to contact center operations.
• Stay updated with the latest trends and advancements in contact center technologies.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Contact Center Architect, preferably with Alvaria and Genesys Cloud technologies.
• Strong understanding of contact center operations and technologies.
• Proficiency in designing and implementing contact center solutions.
• Experience with migration projects, particularly from Alvaria to Genesys Cloud.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certification in Alvaria and/or Genesys Cloud technologies is a plus.
• Experience in the financial services industry is a plus.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.PDN-9d7d8a8d-2de2-4094-ba69-b3e43882dce1