As an Area Asset Protection Manager, you will work with cross divisional leaders and teams across an assigned geographical area to mitigate loss to the Co-op, ensure a safe and secure environment for stores and experiences, and will contribute to the Co-op’s impact within the community you serve. You will collaborate with other Asset Protection and Risk Management (AP & RM) teams to identify and develop solutions in support of organizational goals, with a focus on driving results. You will lead and support the work of specialists and vendor guards. You will partner with local law enforcement and community outreach partners to positively impact the experience and safety for employees and customers. You will model and act in accordance with REI’s guiding values and mission.

Responsibilities:

• Initiates and resolves complex investigations into a variety of risk or loss situations within the retail store or stores.
• Leads and develops the security team members at assigned location(s).
• Flexible availability to respond to emergency response incidents and threats.
• Works closely with law enforcement to ensure all case information is accurate, complete, and represented effectively. (This may include appearing in court, working with task forces, and post incident follow up).
• Builds partnerships with local city resources and community outreach programs to provide retail stores with necessary resources, including, but not limited to, homelessness, substance abuse, mental health, and youth support programs.
• Partners with other community retailers to understand security trends in the community, benchmark response and connection with the customers.
• Seeks opportunities and advocates for continuous improvement related to inventory accuracy to drive profitability.
• Ensures the execution and performance of the AP & RM program for their assigned locations.
• Supports the onboarding and ongoing development of leaders in stores you support on relevant AP & RM topics.
• Drives the onboarding of Safety & Security Specialists and vendor guards.
• Support area stores with AP & RM services.
• Collaborates with HQ Asset Protection and the store managers to establish and deepen the understanding and support of in-store AP & RM activities.
• Participates in periodic training and subject matter updates; stays up to date on security industry trends and best practices
• Working a schedule with various shifts (including evenings and weekends) to connect with outreach programs and conduct training for AP & RM teams and store leaders.

Required Qualifications:

• Minimum of 5 years asset protection / loss prevention experience, including systems and operations in a retail store or distribution center setting with a national brand (or equivalent experience)
• Knowledge of local laws on theft, shoplifting and apprehension

• Ability to apply effective analytical and critical thinking skills, solve problems independently and as part of a team.

• Demonstrated ability to effectively convey knowledge, information, and skills to others through in-person and virtual sessions

• Experience with PC applications, preferably Microsoft Word, Excel, Outlook, and Access

• Demonstrated ability to be self-directed and to deliver results independently and as a team member

• Demonstrated ability to apply effective analytical and critical thinking skills, and to prioritize and manage multiple projects

• Strong interpersonal and writing skills; ability to interact well and build rapport with individuals at all levels within and outside the organization

• Demonstrated capacity to exercise prudent judgment after assessing situational circumstances

• Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals.

• Flexible in one's viewpoints and positions in order to support the direction taken by others at REI.

• Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.

• Consolidates information from various sources including feedback from others to reach sound decisions.

• Considers the ultimate impact of decisions and actions on internal and external customers.

• Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work.

• Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.

• Clearly conveys and accurately receives information by a variety of methods and in various situations.
• Builds rapport with all kinds of people inside and outside the organization.

• Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.

• Challenges the status quo, champions change and influences others to change.

Preferred Qualifications:

• Experience in building partnerships with local community outreach organizations and, leveraging them as a resource.

• Experience in educating store teams on interacting with customers in the store, including, but not limited to, individuals experiencing homelessness, substance abuse, or mental health challenges.

• Broad knowledge of REI’s business operations, computer environment and applications.

• Ability to initiate better work methods and procedures.

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.  

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.   

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off.  Click here for a detailed overview of benefits plans by employee profile.