Job Description

The Omnichannel Program Integration Lead has a key responsibility for utilizing program management skills and knowledge to lead priority Omnichannel programs, working with omnichannel capabilities team to ensure successful program level management, tracking and risk mitigation to ensure delivery of the Omnichannel Roadmap.

Primary Job Tasks

* Lead key omnichannel projects across the US, including the definition and execution of project scope, goals, and deliverables

* Responsible for the E2E program management of the current omnichannel projects and managing the development of new programs and initiatives

* Provide strategic guidance on optimal omnichannel engagement activities to drive growth based on specific brand needs

* Drive launch plans for new capabilities and manages continuous improvements in the current US omnichannel program

* Accelerate new omnichannel marketing capabilities through the leadership of a cross-functional effort to develop digital channel guidelines, templates, and other cross-brand standards

* Partner with internal and external partners accountable for timely deliverables and integrations supporting our omnichannel roadmap

* Remain engaged with internal and external stakeholders to assess the business need, identify opportunities, and implement and measure solutions

Program & Change Management

* Roadmap Implementation Management: Partner with strategy & roadmap lead, and business units to manage implementation and execution of US Market roadmap, including managing overall status, risks, dependencies; provide regular updates to Business Units for alignment and feedback

* Responsible for program management of priority omnichannel orchestration projects ongoing across the team, and managing program status dashboard for leadership

* Advance and share project-specific measurement plans, selecting KPIs and setting goals, targets and measurement milestones aligned to business and capability objectives

* Deliver omnichannel projects leveraging Agile ways of working and utilize standard project/program management tools

* Improve engagement and adoption of omnichannel programs through scaling, change management, and training activities

* Evolves, promotes, and grows the company's omnichannel footprint and drives desired behavior change through the delivery of projects

* Engage with impacted stakeholders and governance bodies to provide status updates of in-flight omnichannel programs; Communicates updates on major milestones and keeps all stakeholders informed of progress and issues

* Assess, and evaluate program objectives, analytics,and lessons learned to enable program enhancements and tradeoff decisions

Deliver / Execute Omnichannel Projects

* Participate in key omnichannel projects across the US, including the definition and execution of project scope, goals, and deliverables

* Accountable for the E2E program management of the current omnichannel projects and managing the development of new programs and initiatives

* Provide strategic guidance on optimal omnichannel engagement activities to drive growth based on specific brand needs

* Drive launch plans for new capabilities and manages continuous improvements in the current US omnichannel program

* Accelerate new omnichannel marketing capabilities through the leadership of a cross-functional effort to develop digital channel guidelines, templates, and other cross-brand standards

* Partner with internal and external stakeholders accountable for timely deliverables and integrations supporting our omnichannel roadmap

* Remain engaged with internal and external stakeholders to assess the business need, identify opportunities, and implement and measure solutions

Other

* Budget planning and management, as appropriate

* This is not an extensive, comprehensive listing of job functions. May perform other duties as assigned, including management of vendor services and/or contracted support.

Position Location:

* Upper Gwynedd, PA with hybrid work model (combination of in-office/work from home). Relocation assistance provided.

Education:

* Bachelor's degree

* Desired: Master's degree

Knowledge and Skills

* 7+ years of working knowledge in one or a combination of the following: Marketing/Digital Marketing, Analytics/Data Science, Marketing Operations, Media Strategy & Operations, Business Planning.

* A minimum of 5-7 years' experience in the healthcare industry.

*Proficiency with data transformation and analytics tools; understanding of machine learning and AI techniques is a plus.

*Strong knowledge of various pharmaceutical data sources, including patient claims data from IQVIA, sales force activity data, physician prescription data, etc..

* Possess a strong analytical background with the ability to evaluate technical models, assess the value, drive business process improvement, and measure results (metrics and KPIs) to drive strategic decision-making.

* Ability to clearly communicate and adjust communications to the audience, including communicating technical concepts and solutions to non-technical and executive audiences.

* Program management and change management skills in leading large initiatives, including the ability to introduce new and creative ideas and adapt to evolving technologies.

* Demonstrated success in vendor management.

* Success in advancing capabilities across organizational functions.

* Strong collaboration skills, including the ability to help teams understand the big picture, their role, and expectations to work together to achieve objectives.

* Leading diverse teams in a solid line and/or matrix environment.

* Financial and budget management skills.

Preferred Knowledge and Skills

* Agile / Scrum experience

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

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We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".

San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R313995