How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
Department Summary:
Student Life Facilities partners with Housing, Dining, University Unions, Recreational Sports, and other units within Student Life to provide exceptional residential, recreational and learning experiences for students at the University of Michigan. There are approximately 290 employees working in Student Life Facilities. The Student Life building and infrastructure portfolio consists of 3 university unions, 9 residential dining halls, 18 retail locations, 18 residence halls for approximately 9500 undergraduates, and apartments for approximately 1500 graduate students and their families. Student Life Facilities is composed of 4 Directors who have distinct roles with Daily Operations, Capital Projects, and Trades & System Management. The Goal of Student Life Facilities is for all infrastructure to always work as intended.
Position Summary:
The Building Facilities Manager (BFM) supervises and coordinates a staff of direct reports who provide for the general cleanliness and maintenance of a residential building or complex. The position may require some evening and weekend hours. BFMs have budgetary oversight and responsibility for facilities related functions, including a labor line item. This total amount depends upon the size of the building. The focus is on total building management and BFMs are expected to collaborate with a wide variety of department and university partners, including Residence Education, Living Learning Communities, the Housing Information Office, Housing Information Technology, Housing Security, Conference Management Services, Michigan Dining, Occupational Safety and Environmental Health, Auxiliary Capital Projects, Trades and Systems Management, University Unions, North Campus Operations and Logistics and the Physical Plant. The ability to use current and emerging technology related to facilities management is a key to success. The BFM and his or her team support a living learning environment that sustains student success. Student Life Facilities leadership and staff are expected to demonstrate positive and courteous relationships with parents, guardians, and residents.
This is a posting for three openings for Building Facilities Managers in Student Life Facilities. One opening is in Student Life Facilities Central, and two openings are in Student Life Facilities North.
Responsibilities*
Management//Supervision 60%
- Supervise custodial and maintenance staff, which includes hiring, training, staff orientation, providing feedback as appropriate, evaluation and corrective action when necessary using university and department standards. Work with employees to resolve employee issues and grievances. Active supervision requires mobility through the facilities and the skills associated with documenting and explaining building needs to staff, Area Maintenance Coordinators, Directors at all levels, Systems and Trades Management and ACP (Auxiliary Capital Projects). Maintaining building structurally as well as mechanical components, electrical, painting, grounds, moving and storage, cleaning, and the waste stream removal process. Supporting external staff and contractors throughout the Housing department and within specific building(s) of responsibility. Assist with project planning and setting priorities for operational projects related to facilities. Lead, evaluate and approve requests for supplies, services and equipment. Maintain building access control systems, ensured to standards of state and federal code regulations and safety of residents.
Administration 20%
- Administer building and department operations in a competent and professional manner. This includes payroll, budget development and management, facility project development, procurement, coordination of tasks and projects with other departmental staff, stakeholders and with service providers within and outside of the university, with little oversight much of the time. Professional and timely communication is expected. Interview and recommend the employment of applicants; bargained for and professional. Ensure compliance with affirmative action programs. Draft proposals/ reports regarding inspection reports and building safety compliance. Serve as a liaison to HR and payroll regarding scheduling and job change or new hires and necessary forms and document processing. Use automated systems to initiate work orders, manage work orders, purchase inventory supplies, and initiate the purchase order process. Coordinate unit budget development process; identify, investigate, and propose solutions for budget expectations and overages. Direct expenditure of funds and adjust operational activities within budget limitations. Evaluate and recommend capital improvement projects and programs with our University partners.
Quality Assurance 15%
- Serves as the building point person for Student Life Facilities in matters related to delivering and maintaining high levels of quality service to the residents and stakeholders. This includes the following department and university standards: custodial, maintenance, grounds, pest management, Life Safety & security, inventory and material management. Perform inspection and compliance reports. Respond to parent and student concerns.
Collateral Assignments/Delegated areas 5%
- Perform collateral assignments and take on delegated areas based upon department need. These tasks may include work groups, committees, stand-alone assignments that support the department's mission. Examples are selection and hiring committees; standards review groups, policy development and training initiatives. Department liaison while participating in cross functional committees and work groups. Respond verbally and/or in writing to inquiries from residents, parents,/guardians, faculty, interdepartmental professionals and administrative staff and other members of the university community. This is not a complete or exhaustive list of such activities.
Required Qualifications*
- Bachelor's degree or an equivalent combination of education and experience.
- Considerable knowledge of methods, materials and equipment used in maintenance and environmental/custodial services operations.
- Minimum of two years of direct supervisory experience.
- Experience in customer relations; including strong written and verbal communication skills.
- Two years experience in fiscal coordination and business control.
- Experience with computerized work order, time keeping and purchasing systems.
- Knowledge of computer applications such as word processing, MS Office, Google and Excel spreadsheets, Google e-mail, internet and database management.
- Work Authorization: Must be legally authorized to work in the United States without company sponsorship.
Desired Qualifications*
- Bachelor's degree.
- Experience supervising both the maintenance and custodial function, preferably in a campus, school or health care setting.
- Evidence of proficiency in maintenance through certifications (such as the University's BOMI or CBM course, construction maintenance, etc.)
- Five years direct supervision experience in the facilities field.
- Knowledge of the 1583 AFSCME labor contract
- Supervision of bargained-for staff.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
Position Responsibilities Criteria (leadership and behavioral qualities expected in this position):
- History and evidence of successfully hiring, training, developing, and supervising others, especially custodial and maintenance staff.
- Working knowledge creating work schedules or work zones and experience using best practices.
- The ability to manage and support a diverse staff and clientele.
- Evidence of problem solving and managing change.
- Knowledge of relevant local, state and federal building codes and regulations.
Financial/Budgetary Responsibility:
- The Building Facilities Manager key financial responsibilities, including the procurement of cleaning supplies and equipment, and controlling labor costs through oversight of staff working overtime. The Building Facilities Manager also manages external contractors for maintenance tasks, ensuring compliance with budget and quality standards through university contract negotiation and work performance evaluation.
- The role oversees a budget of up to $861K for custodial and mechanic compensation, as well as managing non-payroll expenses up to $497K. These amounts are subject to yearly adjustment based on the determination of the building's operational budget and other financial considerations.
Working Conditions:
- This position entails working conditions generally associated with general management and administration. This position may on occasion require more than 40 hours a week. Roughly 75% of the job is indoors. Must be capable of being contacted and returning to the work site after business hours in the event of a building emergency.
Physical Requirements:
- The position requires the ability to move regularly to inspect facilities and support staff. This requires ascending/descending stairs and inclines, as well as a ladder. The successful candidate should be able to move and transport objects up to 25 pounds, though this is not a regular job task.
Direct Reports:
- The Building Facilities Manager position will oversee a diverse team, including bargained-for employees such as custodians and maintenance mechanics, as well as student workers and temporary staff. This role also includes supervision of Michigan Dining personnel who may be assigned to work during the summer months. Additionally, the Building Facilities Manager will manage employee working out of classification (EWOC) positions, including housekeeping supervisors and maintenance staff, who may be assigned throughout the summer and/or the academic year.
This role may have reporting obligations under Title IX and Clery.
Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.
Salary may vary depending on qualifications, experience, and education of the selected candidate.
Relocation will not be offered for this position.
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Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
