You are a strategic and critical thinker who will play a vital role in developing new healthcare features on an innovative healthcare platform.
You blend deep experience in health care benefits and product development with a passion for analysis, harnessing technology to solve sophisticated business problems, and executing to deliver and implement solutions to delight customers.
You are energized by the prospect of joining a dynamic, innovative team in a fast-paced, innovative environment!
The Team
We work within multi-functional Scrum Agile teams (squads) of technology and business colleagues to develop and implement product and service features from inception to delivery. Your squad will focus on Flexible Spending and Reimbursement Accounts as it relates to the employee digital experience.
Here are a few ways you'll impact the team:
- Bring the voice of the customer to the squad through customer journey mapping and feedback loops to focus the team on delivering business solutions with the highest customer and business value
- Work closely with the Product Owner (Squad Leader) and squad to build, prioritize, and maintain the product backlog
- Collaborate with design, business, and technical team members to define requirements and identify dependencies and risks
- Handle customer-facing content and messaging to optimize usability
- Perform acceptance testing to ensure the team delivers a seamless customer experience that meets business requirements
- Support business readiness, deployment, and solution enablement, e.g., demos, training, procedures, and communication
- Apply analytics for continual optimization of the product and business plan
- Bachelor's Degree required
- 7+ years of demonstrated ability in an analyst, technology, or product role, passionate about digital solutions
- Proven experience working in Agile product execution and delivery involving business, design, and technology teams
- Expertise in various business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing, and product documentation.
- Working knowledge of Health Savings Accounts (HSA) and Flexible Spending and Reimbursement Accounts (FSRA) is preferred
- Solid experience of healthcare cards, including FISERV
- Dedication to customer needs and frequently delivering high-business-value features
- Experience using data to find opportunities and drive decision-making; may have conducted user research or competitive analysis
- Excellent listening, communication (verbal and written), influencing, and presentation skills
- Self-motivated, problem solver with flexibility to adapt to frequent changes
- Highly skilled in MS Word, Excel, PowerPoint, Visio; experienced with Jira or similar Agile backlog management and testing tool; experience with content management systems, querying back-end databases and/or interpreting logs is a plus
- Certified Business Analysis Professional (CBAP) certification or Certified Scrum Product Owner certification preferred
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.
Accommodation Language
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following:
For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2
The hourly pay rate range for this position is $55.00-65.00 per hour.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Company Overview
Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.
Information about Fidelity Investments
At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.
