Key Responsibilities
- Coach peers on processes, procedures and issue resolution. Provide indirect leadership and training to less-experienced peers in new systems and processes. Conduct training for new and existing employees.
- Contribute to process improvements and implement solutions as appropriate drive exceptional client service and risk mitigation. Create and update process documentation for new and existing processes.
- Research, resolve and respond to escalated complex transaction and inquiries. Provide explanation of policies, resolutions, and next steps to advisors, clients and relationship partners. Work with both internal (Reorg, ACATs, AMP India) and external business partners (contra firms) to research and resolve complex issues, troubleshoot and provide seamless professional service. Partner with offshore team to provide timely feedback and completion of daily work.
- Run various reports on access databases to provide operational processing information and take action as appropriate. Participate in various ad hoc responsibilities and project requests, as assigned.
- Analyze historical records and information provided by clients and other investment firms in order to reconstruct and verify the accuracy of cost basis information.
- Process, reconcile and/or correct tax lot and cost basis entries, both routine and complex, for all brokerage products including mutual funds, equities, and bonds through various internal processing systems. Ensure processing of transactions follow industry rules/regulations and internal compliance procedures.
Required Qualifications
- Associate's degree or equivalent
- 3+ years of relevant experience
Preferred Qualifications
- Bachelor's degree
- Proven ability to research and resolve issues with demonstrated analytical and problem-solving skills
- Strong attention to detail with the ability to work under tight time frames and deadlines while achieving a high degree of accuracy
- Effective written and verbal communication skills with the ability to understand and communicate complex issues
- Ability to build and maintain strong, positive relationships and influence others without having direct leadership accountability
- Fundamental Microsoft Office (Word, Outlook, Excel) skills
- Accounting/finance background or brokerage experience
- Access or other database application experience
About Our Company
We're a diversified financial services leader with more than $1 trillion in assets under management and administration as of 2022. Our team of 20,000 people in more than 20 countries, advise and manage assets and income of more than 2 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full timeExempt/Non-Exempt
Non-ExemptJob Family Group
Business Support & OperationsLine of Business
CLEAR Clearing
