Position Hours: Various shifts *Weekend Work Required*
Job Overview:
The primary responsibility of the position is to answer incoming customer service calls and to provide an exceptional customer experience to our customers while attempting to help resolve their issues/concerns.
Selected candidate will be required to enter accurate and detailed case information into the Microsoft Dynamics database and also work within the Speedy Rewards accounts database, known as Logix.
The selected candidate may be asked to work anytime between the hours of 7:00am - 8:00pm on occasion by management.
Core Job Responsibilities:
- Providing an exceptional customer experience to our customers via phone or email.
- Data entry of accurate and detailed information into the Customer Service claims database.
- Reviewing and making necessary changes and/or updates to Speedy Rewards accounts.
- Maintaining knowledge of the ever-changing promotions that have an effect on our customers.
Minimum Requirements
Education Level: High School Diploma or Equivalent
Work Experience Desired:
- Previous customer service and/or call center experience would be helpful. Bilingual or speaking Spanish a plus.
Other Skills:
- Excellent verbal & written communication skills.
- Professional phone etiquette.
- The ability to multi-task and function in a fast-paced work environment.
- Strong problem-solving skills.
At times mandatory over-time at 1.5x pay may be required in accordance with federal and applicable state and local laws.
