Full Job Description
* Note:
- The position is Hybrid (1 week in the office and 1 week working from home after a month of in-office training).
- This is a HIGH VOLUME call center role.
- Position: Customer Service Representative 2
- Industry: Banking/Financial Services
- Job duration: 3 months (Possible Extension)
- Location: Dallas, TX 75202 (Hybrid - 1 week in the office and 1 week working from home after a month of in-office training)
- Training Shift: 8 AM - 4:30 PM CST - Monday to Friday - First two weeks on the job and will need to be in the office for the first month on the job.
- Working Schedule: Monday - Friday (Any 8 hours between 7 AM - 8 PM CST) with some Saturdays (8 AM to 6 PM CST)
- Parking Charges: $9 - $18/day
- Pay Rate: $19.38/hour
- Tentative Start Date: 12/09/2024
- Support Customer Service; proactively seek ways to improve processes.
- Front inbound calls and make outbound calls to customers looking for new mortgage financing.
- Perform moderately complex customer support tasks.
- Receive direction from supervisor and escalate non-routine questions.
- Interact with client personnel on a range of information.
- Looking for talented individuals who have excellent communication and professional phone skills.
- Experience handling a high volume of inbound and outbound calls in a call center environment.
Job Information
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