Full Job Description
- Responsibilities: Provide unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions
- Assist with problem resolution as needed
- Respond to phone inquiries in a prompt, courteous, and concise manner
- Document all encounters in clear and concise online logs
- Transfer callers to other Call Center units as needed
- Meet individual performance standards
- Perform other duties as assigned by management
- Attain and maintain strictly required attendance and performance metrics Education
- Qualification: High school diploma or equivalent Required Skills: Excellent communication skills
- Strong customer service orientation
- Ability to work in a fast-paced call center environment
- Proficient in data entry
- Ability to meet performance standards and metrics
Job Information
Job Category:
Other
Spotlight
Employer
Related jobs
Police Officer
City Of Washington
The City of Washington is accepting applications for the position of Police Officer. provided by The Observer-Reporterrecblid v70j0sc23t1z6svavn4n4t3foimic9PDN-9d9031a7-8425-45f2-af06-3d9a649cf819
Nov 24, 2024
Washington, PA
Finance Director
City Of Washington
*provided by The Observer-Reporterrecblid 2bbje5xiek3uyrfe7iho30kp0k0t0hPDN-9d9031a7-771c-43ac-91d3-bcb534931c80
Nov 24, 2024
Washington, PA
