The Deposit/Consumer Lending Fraud Team Manager will oversee a dynamic team responsible for detecting, preventing, and mitigating fraud across various platforms. This role requires strong leadership and strategic thinking to drive operational efficiency and ensure the implementation of effective fraud detection strategies. The manager will be responsible for managing day-to-day fraud operations, providing coaching and development for team members, optimizing fraud prevention workflows, and collaborating with cross-functional teams to enhance fraud risk mitigation efforts. The ideal candidate will have a deep understanding of fraud trends, data analysis, and industry best practices, while fostering a proactive and results-driven environment to protect the company’s assets and reputation.

To be successful as a Deposit/Consumer Lending Fraud Team Manager, you should have experience with:

Understanding of Association requirements pertaining to charge-back rights
Previous Deposit/Consumer Lending Fraud experience
Attention to detail, understands importance of accuracy and responsiveness
Excellent written and verbal communications skills with proficiency utilizing a PC
Able to work with others in a fast-paced, team environment and to interact effectively with all levels of management
Enthusiastic, customer solution focused

Some other highly valued skills may include:

Experience in providing presentations/public speaking
Experience/training producing/reviewing analytical products
Proficiency in Word processing/WordPerfect/Microsoft Excel
Excellent judgment, professionalism, and leadership
Excellent verbal communications skills; able to deliver feedback effectively and express thoughts concisely
Strong communicator amongst team members

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is located in Henderson, NV

Minimum Salary: $65,000

Maximum Salary: $80,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.

Accountabilities

Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
Compliance with all regulatory requirements and internal policies related to customer experience.
Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
Management of attrition by working closely with HR in implementing retention initiatives for work force.

Analyst Expectations

Will have an impact on the work of related teams within the area.
Partner with other functions and business areas.
Takes responsibility for end results of a team’s operational processing and activities.
Escalate breaches of policies / procedure appropriately.
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
Advise and influence decision making within own area of expertise.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Make evaluative judgements based on the analysis of factual information, paying attention to detail.
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Guide and persuade team members and communicate complex / sensitive information.
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.