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Job Description:

Transportation Telecommunications Specialist 1 – Dispatcher
Oregon Department of Transportation
Delivery & Operations Division – Region 3
Transportation Operation Centers (TOC)
Central Point

The role:

Join our vital team in Central Point as a dispatcher! In this role, you will work at a 24 hour operation center to answer emergency and non-emergency calls regarding roadways and facilities. You will also communicate time sensitive information to field crews, agency partners and the traveling public for their safety. If you have excellent decision making abilities, communication skills and experience working on a team to accomplish tasks, then apply today!

We encourage people from all backgrounds to apply for our positions. We hope you’ll join us on our path to increasing diversity, equity, inclusion and belonging through our values, commitments, strategies and actions.

Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.

A day in the life:

• Receive and prioritize incoming multiline telephone reports of accidents, complaints, blockages and calls for general assistance.

• Enter information into a computer assisted dispatch system.

• Use codes, maps and other resources to route information.

• Answer questions regarding traffic problems, hazardous conditions and highway related issues.

• Receive radio requests using multiple radio frequencies involving highway, police and other emergency services.

• Obtain and transmit information to field units.

• Formulate the statewide road and weather report daily.

• Contact emergency services including ambulances, fire departments, police agencies and tow companies.

• Perform inquiries and interpret information from the Law Enforcement Data System (LEDS) and the DMV.

• Act as the communication link between local, state, federal and emergency management agencies during severe weather conditions and declared emergencies.

• Transmit administrative messages statewide and to all points bulletins (APB) and program variable message boards with messages alerting motorists of travel conditions.

• May be required to work extended hours, overtime and must be able to work nights, weekends, shiftwork and holidays.

• Must be able to pass an initial and maintain annual CJIS/OSP background checks for LEDS operation.

• To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.

What’s in it for you:

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.

• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying.

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

• Public Service Loan Forgiveness opportunity!

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Minimum qualifications:

Two years of public contact experience that includes gathering, relaying, and providing information to others AND evaluating activities or incidents, and determining an appropriate course of action. One year of this experience must include receiving and dispatching emergency requests using radio equipment, telephone, and/or computer.

Note: Successful completion of a Certified Emergency Communications Course may substitute for the one year of specialized experience.

Special qualifications:

The successful candidate must become LEDS certified and maintain current certification within 90 days of hire.

What we’d like to see:

If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with ODOT values to help us decide who will move forward.

• Experience working cohesively on a team.

• Excellent communication skills and the ability to adapt your communication style to different customers.

• Experience working under limited supervision.

• Experience effectively multitasking and working under time pressure.

How to apply:

• Complete the following required steps:

  • Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.

  • Complete questionnaire. Answer the checkbox-style questions before submitting your application.

• After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.

• If you are a veteran, you may receive preference. The task to upload your documents will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.

Need help?

• For questions, call 503-910-6372 or email ODOTRecruitmentCC@odot.oregon.gov.

Additional information:

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension]. We are also unable to proceed with Curricular Practical Training (CPT) program requests.

• We may use this recruitment to fill multiple or future vacancies.

• We will conduct name-based criminal background checks on final candidates, including current ODOT employees. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.

• You will be represented by the Service Employees International Union (SEIU).

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

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