Full Job Description
- Bachelor’s degree in computer science, Information Technology, or a related field; or equivalent work experience.
- 5-8 years’ experience in managing technical support teams, preferably in a Day 2 operations environment.
- Strong technical background in one of the following: Networking, UC, and/or HPC and compute technologies.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Strong problem-solving skills and a customer-focused mindset.
- Relevant certifications (e.g., CCNP, CCIE, MCSE, VCP) are a plus.
Working Conditions:
- Availability for on-call support and after-hours work as needed.
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