The Client Services Analyst is responsible for providing first and second level technical support for FHN Financial employees who rely on information technology to perform their jobs and maintain competitive advantage.
The successful candidate will possess a thorough working knowledge of current desktop applications (Windows, Office, Internet browsers, etc.), hardware, virus protection, PowerShell, Windows security procedures along with a general knowledge of networking, and mobile devices in a structured corporate environment.
The Client Services Analyst is a part of the FHNF Information Technology Client Services team and works closely with Active Directory, Exchange, Storage and Networks Administrators, among others, to ensure a highly available and highly responsive systems environment for FHN Financial, an energetic and fast-paced leader in financial markets.
FHN Financial Environment
FHN Financial is headquartered in Memphis, Tennessee, with Regional Offices across the United States. Information Technology services are managed and supported from the Memphis office, where a centralized network and server facility is located. About half of FHN’s employees work at the Memphis headquarters.
The FHNF standard desktop includes the Microsoft Office suite, Microsoft applications, specific financial industry applications and other proprietary programs authored and maintained by FHNF IT.
FHNF has invested in Information Technology to provide superior service to our customers, who are primarily financial institutions and portfolio managers. In this professional environment, FHNF leverages technology and our proprietary systems for competitive advantage. As a prominent member of the financial community nationwide, FHNF is committed to best practices and regulatory compliance in systems design, availability, security and reliability.
Areas of specific responsibility
The FHNF Client Services Analyst provides first and second level support such as assistance and problem resolution with desktop systems and applications, file access, password lockouts and resets, file restorations from backup, security issues, permissions, application support, e-mail issues, network connectivity, internet issues, printer issues, workstation support and mobile wireless device support.
In addition to these support activities, Client Services personnel may participate in IT projects, equipment and client moves and changes, application rollout, security-focused projects, equipment build and deployment and other special activities. Client Services personnel may also conduct training sessions for FHNF employees. Occasional after-hours project work and routine on-call support will be required.
The candidate must be capable and willing to learn applications specific to the financial industry and many applications proprietary to FHNF. The person in the position of Client Services Analyst will need to grow progressively in the areas of technical proficiency and responsibility.
Qualifications:
A B.S. in Computer Science, Information Systems or other qualifying discipline is preferred. In addition, two years of significant experience in IT with demonstrated success in client-level problem resolution and working with customers is required.
The successful candidate will be a strong team player and will possess excellent written and oral communication skills with the ability to communicate with all levels of personnel. An attitude of commitment to customer service is required. In addition, the candidate will need the ability to lift 50-pound equipment and to position self to move technology as required.
The candidate must have demonstrated the capability of working well under pressure as well as the ability to organize and prioritize tasks to handle multiple projects simultaneously. The Client Services Analyst will work independently or as a part of a team under general supervision. The successful candidate will thrive in a high-energy, closely-knit, professional team environment with a commitment to the organization and delivering excellence for the firm.
With offices nationwide, FHN Financial headquarters in Memphis, Tennessee. FHN Financial Group is a division of First Horizon Bank. FHN Financial encompasses capital markets, investment banking, correspondent services and strategic alliances.
About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
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