Job Summary

The Division of Public Safety and Security (DPSS) leads all public safety functions within the university, including police, security, and emergency management, and offers an integrated approach to safety and security, operating 24 hours a day, seven days a week, 365 days a year. DPSS combines Ann Arbor, Dearborn, and Flint operations to provide students, visitors, faculty, and staff with a safe and secure environment. Through our partnerships across the university and local, state, and federal law enforcement agencies, we use a blended service model to meet the needs of our community and exceed expectations.

We employ those who actively embrace and uphold our values of respecting differences, promoting equitable practices, and fostering intentional inclusion. This means creating an environment where everyone in our community feels valued, welcomed, and safe. We prize proactive engagement with our community and provide compassionate and professional service to enhance the quality of life for all.

The Guest Services department seeks to fill several Guest Services Specialist (GSS) positions. As a GSS, you are a member of DPSS and report to a GSS Supervisor. You will provide guest relations functions and security screening and will be the first contact for staff, patients, families, and visitors. You will facilitate a safe environment for patients, families, and visitors, providing service beyond expectations.

Recognizing your dedication and contributions, the Guest Services department offers a comprehensive salary program tailored to reward long-term commitment and excellence. As a Guest Services Specialist, you are eligible for a 7% increase in salary after completing one year of employment. This approach to compensation underscores our commitment to fostering a supportive and rewarding work environment for our team members.

Why Work at Michigan?

Being part of something greater, of serving a larger mission of discovery and care that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

Generous time off (including parental leave)
A retirement plan that provides two-for-one matching contributions with immediate vesting
Many choices for comprehensive health insurance including "Other Qualified Adult" coverage
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Tuition Support

Responsibilities*

Use your customer service skills and inclusive mindset to respectfully work with all community members
Anticipate customer needs and use your problem solving skills to find constructive solutions to difficult situations
Be the initial greeter for all individuals entering the buildings
Handle protected health information with confidentiality and discretion
Communicate with community members verbally, by phone and e-mail and security radio
Create and issue ID badges and screen individuals according to security protocols
Offer assistance for way-finding, parking validation, deliveries and other requested information
Uphold visitation and other applicable policies, procedures, guidelines and restrictions
Monitor the immediate environment, report any suspicious activity to Michigan Medicine Security and share relevant information
Assist during emergencies that may include fire, natural disasters and health-related situations
Move throughout the building to assist our patients and families

Required Qualifications*

Graduation from high school or GED equivalent and at least six months customer service experience
Demonstrated commitment to a respectful, inclusive environment
Interest in handling large volumes of customers in a healthcare setting and balancing multiple priorities
Demonstrated proficiency with standard business software applications including Microsoft and Google applications
You must pass a comprehensive public safety background investigation and drug screening

Modes of Work

These positions will work onsite in a professional workplace environment, including office settings and entry points to large public facing facilities.

Additional Information

All members of the Division of Public Safety and Security (DPSS) are considered Campus Security Authorities (CSAs) under The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. As such, you are required to report Clery reportable offenses that come to your attention. DPSS employees are required to complete Clery Compliance Training within the first 14 days of employment and annually thereafter.

This position is a 100% regular appointment and is 40 hours per week. The department is a seven (7) day per week, twenty-four (24) hour per day operation. Work schedules are typically 12 hour shifts and may include extended shifts, nights, weekends, afternoons, holidays and occasional unanticipated overtime. You must pass a thorough background investigation and drug screening.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.