Would you like to work with cutting-edge drilling technology?

Do you love collaborating with teams to solve complex problems?

Join our growing team

We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. Our team manages the directional drilling and steering of wells to deliver exceptional service to our customers. We innovate using the latest remote multi-technology platforms to push the limits on performance.

Partner with the best

As a Lead Customer Applications Engineer (Drilling Services), you will be responsible for:

Ensure compliance with manage the Job Cycle (MtJC) process
Work with the assigned Service Delivery Coordinator/Salesperson to understand the client's well construction or production objectives as well as the commercial terms for Baker Hughes (i.e. outcome based contract, line item contract, etc.)
Perform offset job analysis and product/service specific engineering modelling calculations to understand application hazards and incident potential
Work together with all disciplines and stakeholders to ensure all aspects and constraints of the application and suggested products/services have been considered
Design a job program, including risk mitigation plans and contingency plans, that can meet the client's objective(s), maximize revenue potential and ensure future job assignments for Baker Hughes
Work with the assigned Service Delivery Coordinator/Salesperson to ensure any risk of not meeting the client's objective is communicated to the client using the appropriate channels/processes for the respective client
Accurately document any calculations/simulations/plan revision and/or changes during the project cycles for visibility to dependent teams and audit purposes
Provide on-demand support in accordance with product portfolio or on-call schedule for job execution
Compare job as-planned versus job as-executed, document any lessons learned and develop recommendations for further improvements to procedures to ensure continuous improvement takes place
Work on Field Incidents related to products/services
Participate in Incident Investigations when required, ensuring the end to end process is considered, (including job planning, preparation, and execution), when determining incident root cause(s) alongside appropriate corrective actions
Ensure timely incident management to enable fast customer issue resolution and cash collection
Advise on product improvement opportunities for repetitive component/product failures
Responsible for providing sales support and product application recommendations
Product line specific responsibilities as applicable
Handles special projects as required

Fuel your passion

To be successful in this role you will have:

Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in oil/gas industry is required).
3 years of experience in Technical Support.
2 years of experience in a customer facing role
3 or more years experience working in the oil/gas industry is required
1 or more years experience working in the oil/gas field is required
Experience with data management programs, such as Power BI or Tableau is a plus not a requirement

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

Schedule: Standard office hours Monday - Friday but will need to be flexible for client needs

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

Join us, and you can expect:

Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Education Assistance
Generous Parental Leave
Mental Health resources, Virtual Therapy Programs
Dependent and Partners Care
Pet Insurance

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

About Us:We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.
Join Us:Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.