Riverside Community Care
Love what you do!
Learning Technology Specialist
*internal candidates only*
Exciting opportunity to join Riverside Community Care as a Learning Technology Specialist for our MindWise program!
As the Learning Technology Specialist, you will cover the day-to-day operations of MindWise’s various tech platforms. You will work directly with clients as the first point of contact for troubleshooting issues experienced by learners and escalating them when necessary. You will also work extensively in our learning management system (LMS) DigitalChalk and will serve as the primary tech support for MindWise webinars and events. You will also help maintain data integrity in our customer relationship management (CRM) systems, Salesforce and HubSpot.Schedule: Full Time, 40 hours
Salary Range: $57,000 - $63,000
Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.
Benefits include:
- Comprehensive, high-quality health, dental, and vision insurance options
- Flexible Spending Accounts – both medical and dependent care
- Eleven paid holidays
- Separate accruals for vacation (increases with tenure), personal, and sick time
- Tax-deferred 403(b) retirement savings plan with employer match
- Employee Assistance Plan / Travel Assistance Plan
- Employee bonus for referrals resulting in hiring
- Discounts to movie theaters, sporting, and entertainment events
- Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee
Learn more about our benefits and culture:
Hear what employees think about working for Riverside!
Required Skills
- Comfort working in primarily digital spaces and exploring/adopting new technologies and digital tools as needed.
- Customer service or support experience preferred.
- Fluency in Microsoft Office applications.
- Ability to read, analyze, and interpret complex and/or technological information, and effectively communicate the relevance of that information to employee groups, management, and outside organizations.
- Strong problem-solving and critical thinking skills.
- Ability to respond effectively to sensitive inquiries or complaints when required.
Required Experience
- Bachelor’s degree or equivalent required.
- Minimum of 2-3 years related experience required, including experience with several of the following tech platforms preferred: educational technologies, content development applications, content management systems, learning management systems, or customer relationship management systems.
Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.
