Mail Clerk Messenger
Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently looking to hire a Mail Clerk Messenger and Data Entry Associate at Fidelity Investments, located in Westlake, TX.
The Mail Representative will provide online data entry support, timely pick-ups and delivery of mail; assist the team in meeting all service level agreements and offer suggestions to improve existing operational processes and procedures. Representatives assist in the identification of risk and security issues while carrying out their responsibilities while exhibiting strong interpersonal skills in order to provide effective customer service.
The Expertise You Have
- 0-2 years of relevant validated experience
- High School diploma or equivalent
- Valid driver's license
- Familiar with Microsoft Office
- Able to lift and carry packages of up to 50 pounds every day
- Ability to push hand trucks with loads of up to 200 pounds over distances that may exceed one mile throughout the day
- Can walk or safely drive between multiple buildings in various weather conditions
- Ability to stand, sit, bend, or reach for extended periods is required daily
- Excellent work ethic
- Self-starter with a positive outlook
- Strive for perfection in all tasks.
The Skills You Bring
- Support online data entry & electronic work
- Sort and deliver all inbound non-trackable shipments including interoffice mail, newspapers, USPS mail, supply orders and internal distributions with outstanding accuracy and efficiency
- Receive and reconcile inbound non-trackable and trackable shipments
- Scan inbound shipments through X-Ray scanner and report any suspicious shipments to management or the CDS Operations Rep III/IV immediately
- Scan inbound and outbound trackable shipments using the Ship&Track application with outstanding accuracy and efficiency
- Reconcile all trackable shipments against the delivery manifest and deliver the shipments to the business partners within the service level agreement requirements with exceptional accuracy and efficiency
- Pickup and deliver to all mail zones for multiple buildings/routes within the service level agreement requirements using the Ship&Track TA units with exceptional accuracy and efficiency
- Process look-up and return mail with exceptional accuracy and efficiency
- Assist in processing sophisticated look-up mail associated with the processing of white mail
- Process outbound trackable mail through the Ship&Track application with exceptional accuracy and efficiency
- Process outbound non-trackable USPS mail using Pitney Bowes Postage Metering Machine with outstanding accuracy and efficiency
- Complete cost center and monthly reports from the Pitney Bowes Postage Metering Machine and distribute them as required.
- Order shipping supplies through various shipping vendors and maintain sufficient stock within the operation to meet the demands of the business partners
- Dedication to consistently provide exceptional customer service by assisting business partners with requests for standard methodologies/cost efficiency, shipment tracking, supply orders, extra pickups and special requests/inquiries
- Ensure that all required paperwork including delivery manifests, receiving reports, shipping reports and vendor packing slips/manifests are properly completed and filed each day
- Assist CDS Operations Representative III/IV and management with special assignments as needed including providing coverage for CDS Operations Representative III as the need arises
Company Overview
Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.
Information about Fidelity investments
At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity TalentSource's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.
