At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

The Manager, Administration & Strategy, within the Stations, Facilities & Structures division, will serve as a leader responsible for advancing workforce capacity, training, and development initiatives. This role will oversee staffing plans, personnel actions, and policy and procedure compliance, while ensuring operational efficiency and workforce readiness. The Manager will lead key initiatives to strengthen workforce capacity, enhance employee development, and provide essential reporting and analysis for the division. This role combines strategic leadership with administrative oversight, ensuring the Stations, Facilities, & Structures division has the staffing, training, compliance, and reporting infrastructure needed to meet current and future demands. The Manager, Administration & Strategy, will play a pivotal role in shaping workforce capacity, supporting employee development, building administrative processes, and driving operational success.

• Partner with division leadership to assess and align hiring and administrative strategy with operational goals.
• Oversee staffing plans, requisitions, and personnel actions in coordination with division leadership and the Workforce Management department
• Maintain departmental roster/distribution lists, organizational charts, seniority/rating lists, and the Personnel Control Log (PCL).
• Monitor and manage the division's administrative processes, including the pick process, substitute list, and personnel movements.
• Ensure compliance with Authority policies and collective bargaining agreements.
• Write, maintain, and monitor the compliance of departmental policies and procedures.
• Develop actionable reporting on staffing levels, absenteeism, overtime, payroll, leaves, and other critical trends.
• Design and implement division onboarding/offboarding programs and workforce initiatives.
• Partner with relevant departments to ensure a strong training curriculum for division staff.
• Track training, certifications, and job requirements acrossdivisionroles.
• Collect and analyze personnel data to provide insights and recommendations for improving efficiency, reducing absenteeism, and enhancing engagement.
• Provide guidance and training to supervisors and staff on administrative procedures and tools.

• Build new processes and drive process improvements across the division's administration to enhance efficiency.
• Lead special projects that advance administration, operational excellence, and strategic goals.
• Visit various MBTA facilities as needed.
• Uphold EEO/anti-discrimination standards and foster fair, consistent application of Authority policies.
• Perform other duties and projects as assigned.

• Bachelor's degree from an accredited institution

• Five (5) years of experience related to administration
• One year (1) of progressively responsible experience in a supervisory and/or project leadership role
• Experience with HRIS and other administrative systems
• Proficient with Microsoft Office Suite
• Effective organizational, confidentiality, and interpersonal skills
• Demonstrate analytical skills
• Ability to provide internal and external customers with a courteous and professional experience
• Have the ability to supervise and work effectively with a diverse workforce
• Valid driver's license without infractions in accordance with MBTA policy 

• Experience working within a unionized environment. 
• Experience with Tableau or other data visualization tools.

• A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement. 
• An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement. 
• A master's degree in arelated subject substitutesfor two (2) years ofgeneral experience.

• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or [email protected].
11. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
12. Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.