How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Who We Are
Health Information Technology & Services (HITS) plays a role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with technology-related information, products, and support. HITS also provides institutional expertise related to IT strategy, security, infrastructure, and resource management.
The HITS Enterprise Technology Services (ETS) division, deploys, and supports application platforms, integration solutions, and computing devices. ETS is dedicated to advancing security, quality, and availability of services and data across Michigan Medicine. The team connects patients and partners with relevant data for both clinical and our needs, while ensuring electronic medical records are accessible and secure. The team's staff provide telephone, online, and in-person customer service to support computers, printers, telecommunication, and mobile devices.
Job Summary
As a member of the HITS Device Support team, position would serve as mobile device subject matter experts for the enterprise deployment of mobile devices and provide the networking unit support for wireless network, access point, and voice application (Jabber) troubleshooting.
At a device level, this role would include managing configurations and settings in Intune and Apple DEP, Jabber application support, clinical application support (Haiku/Canto) as well as building and deploying devices during the project rollout. This position would liaison with existing device and networking support staff, as well as coordinating vendor support of life cycle services.
In addition to project support, responsibilities of this role include creating and maintaining mobile device support documentation for operational staff members with the future state goal of increased operational staff presence in the daily support of the devices.
Primary customers would be clinical staff and providers located across Michigan Medicine.
Responsibilities*
As a Network Planning Analyst Associate, the responsibilities of the position include, but are not limited to, the following:
- Troubleshooting Wireless Network Access Points - connectivity, roaming, coverage
- Broad scale Wi-Fi Coverage Analysis - AdHoc requests or Incident driven
- Conducting on-site assessments to validate cellular coverage, perform in-building testing, including walk tests and stationary measurements, to evaluate signal levels for various carriers and technologies
- Mobile Device Setup & Deployment
- Coordinate user account setup with various teams
- Configure and support Jabber and Unified Clinical Communication associated applications
- Device level troubleshooting for EPIC mobile application issues
- Intune enrollment and console management as required for support
- Mobile Device hardware troubleshooting
- Workflow collaboration with ATT Life Cycle Services
Required Qualifications*
- Bachelor's degree or equivalent combination of education, certifications, and/or experience
- 1-2 years of progressive professional experience
Desired Qualifications*
- Knows fundamental concepts, practices, and procedures of mobile devices.
- Excellent interpersonal, written, and verbal communication skills.
- Ability to work flexible hours to meet customer business needs.
- Active listener who takes ownership and initiative for problem resolution.
- Ability to demonstrate a strong positive attitude and a desire to succeed.
- Ability to recognize the time-critical nature of a situation.
- Emphasizes personal and professional growth. Keeps knowledge and skills current.
- Experience working in a fast paced, high change environment, with limited supervision: self-starter
- Strong understanding of cellular network principles, including RF propagation, signal attenuation, and interference management.
Work Schedule
This is a day shift position, working Monday - Friday. As part of HITS, the candidate would report to the Device Support team located at the Michigan Medical Academic Medical Center.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
Benefits
We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits
Diversity Statement
HITS is firmly committed to advancing inclusion, diversity, equity, accessibility, and belonging, which are core to the culture and values of Michigan Medicine. Our community supports recruiting and cultivating a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan and the world. We strive to create a work culture where each team member feels respected, valued, and safe.
Mission Statement
Michigan Medicine improves the health of patients, populations, and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three essential components; patient care, education and research that together enhance our contribution to society.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
