Job Opening: 57984

Open to ALL U.S. Citizens

Opening Date: November 1, 2024

Closing Date: November 15, 2024 11:59 pm (EST)

Questions regarding this opening should be directed to mblong2@fbi.gov.

Job Summary

Position: Office Services Supervisor, GS 9/10

Division: San Francisco Field Office

Location: San Francisco, CA

Working Hours:

Monday - Friday

8:15 a.m. - 5:00 p.m.

Hours may vary depending on the needs of the office.

Salary:

GS 9 - $74,642.00 - $97,034.00

GS 10 - $82,197.00 - $106,853.00

Full Performance level: GS 10

Number of Positions Available: 1

Duration: Full Time/Permanent

Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications.

Key Requirements

Must be a U.S. citizen
Must be able to obtain a Top Secret-SCI clearance
Some travel may be required
Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450 annually
Selectee will be required to complete form FD-887, Request for Access to Sensitive Compartmented Information (SCI)

Mission Statement:

The mission of the FBI is to protect the American People and uphold the Constitution of the United States.

Major Duties:

Plans work to be accomplished, sets priorities, and prepares schedules of work to be performed. Remains constantly aware of the status and progress of work, adjusts priorities, shifts assignments and personnel as necessary in order to meet changes in workload, and ensure deadlines are met.
Assigns and distributes work to subordinates based on difficulty level, priority, requirements of assignment, employee capabilities, and current workload. Explains work requirements, priorities, and deadlines for completion of assignments. Furnishes special instructions for non-routine or involved assignments.
Discusses work performance with employees, providing advice or guidance when necessary. Routinely meets with subordinates across all scheduled shifts.
Maintains working knowledge of all shift assignments and duties to facilitate coverage and cross-training of employees as needed.
Resolves routine personnel and/or administrative problems by recommending a course of action or referring serious situations to a superior.
Approves annual/sick leave and vacation schedules, ensuring that adequate office coverage is provided for at all times.

Qualifications and Evaluations

Please make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.

Your application will be evaluated and rated under the FBI’s Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.

Your application will then be placed in one of three categories: Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be sent to the hiring official for employment consideration. Veterans’ preference will be applied.

All applicants will be rated on the following Competencies:

Collaboration
Communication
Flexibility/Adaptability
Leadership
Organizing and Planning
Problem Solving/Judgment

Specialized Experience (SE):

GS 9: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 8 grade level. SE is defined as follows:

Provided leadership to facilitate operations and accomplish goals and objectives.
Orally communicated to provide advice and guidance relative to work operations; made recommendations; and/or resolved issues among employees, supervisors, and/or managers.
Resolved conflicts and disagreements in a constructive manner to prevent counterproductive confrontations.

GS 10: Applicants must possess at least one (1) year of specialized experience equivalent to the GS 9 grade level. SE is defined as follows:

Provided supervision/leadership to maintain an efficient flow of work functions, improved operations, and/or streamlined processes and procedures.
Orally communicated to provide advice and guidance relative to work operations; made recommendations; and/or resolved issues among employees, supervisors, and/or managers.
Counseled employees on behavior, resolved grievances; and tracked progress according to established rules, regulations, and procedures.
Identified and analyzed problems associated with personnel or work functions and generated possible resolutions.

Education

GS 9 & 10: Education may not be substituted for specialized experience at these grade levels.

How to Apply

For detailed instructions related to applying, uploading documents, withdrawing an application or updating your application, please review instructions on How to Apply. If applying online is a hardship, please use the contact information listed in the vacancy announcement prior to the closing date for assistance.

Required Documents

To apply to this position, interested applicants must provide a complete application package by the closing date which includes:

Your resume, specifically noting relevant work experience and associated start and end dates
A complete assessment questionnaire
Other supporting documents (if applicable):

College transcripts, if qualifying based on education or if there is a positive education requirement
Notification of Personnel Action, SF-50; not applicable to current FBI employees
Memorandum for Record (MFR), Please see Additional Information
Most recent Performance Appraisal; not applicable to current FBI employees
Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later

Documents that were uploaded one or more years ago will need to be uploaded again. Although an applicant may see these documents within their current profile, the HR Specialists may not have access to view them. All applicants are being asked to upload another copy (if applicable) to ensure the staffing units can review the complete application.

You must complete this application process and submit any required documents by 11:59 p.m. (EST) on the closing date of this announcement. If applying online is a hardship, please contact the HR Specialist listed in the vacancy announcement prior to the closing date for assistance.

What to Expect Next

Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.

Additional Information

Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols. Positions with fitness for duty requirements or those that require international travel may require proof of certain vaccinations.
The FBI is in the Executive Branch of the federal government. It is one of the components of the Department of Justice (DOJ). The FBI is the principle investigative arm of the DOJ. All FBI positions are in the excepted service.
As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.
Applicants must be U.S. citizens and consent to a complete background investigation, urinalysis, and polygraph. You must be suitable for Federal employment; as determined by a background investigation.
Failure to provide necessary and relevant information required by this vacancy announcement may disqualify you from consideration. Additional information will not be requested if your application is incomplete. Your application will be evaluated solely on the basis of information you have submitted.
Management may select any grade for which this position has been announced.
Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for an actual assignment and performance of higher-level duties.
The selectee will be required to serve a one-year probationary period for initial assignment to a supervisory position.
If you are hired, you will be required to serve a two-year probationary period. Probationary employees are precluded from being considered for all job opportunities until 12-months of their 24-month probationary period has concluded. Probationary Employees may be considered for competitive vacancies that are advertised within their respective division or field office after serving 90 days within the FBI.
The probationary periods will be served concurrently.
Memorandum for Record: Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation (Memorandum for Record):

        a. Percent of time worked in the particular position (cannot conflict with main duties)
        b. The month/year work began
        c. Frequency worked (i.e., daily, monthly, etc.)
        d. Specific duties performed

Attach the Memorandum for Record to your application in the “Cover Letters and Attachments” section of My Career Tools on the Careers Home page. Please upload the attachment as type “Other.”

Veterans' Preference

If you are entitled to veterans' preference, you should indicate the type of veterans' preference you are claiming on your resume and application. Your veterans' preference entitlement will be verified by the employing agency.

Nepotism

Nepotism is the act of favoring relatives in the hiring process, and is prohibited by law. Public officials are prohibited from hiring or promoting relatives or relatives of officials in their chain of command, as well as actively or indirectly endorse a relative’s appointment or promotion.

During the hiring process, all selected candidates and FBI hiring managers will be required to certify they are not related to anyone involved in the hiring process.

Reasonable Accommodation Request

The FBI provides reasonable accommodations to qualified applicants with disabilities. If you need a reasonable accommodation for any part of the application and/or hiring process, please notify the Office of Equal Employment Opportunity Affairs (OEEOA) Reasonable Accommodation (RA) Program by either e-mail at REASONABLE_ACCOMMODA@fbi.gov, telephone at 202-324-2158, or FAX at 202-324-3976. Your request will receive an individualized assessment.

This e-mail address is only for reasonable accommodation requests. Please do not submit your application and/or any questions unrelated to reasonable accommodations. Should any applications be received, they will not be forwarded for consideration during the hiring process.

Equal Employment Opportunity

The FBI is an Equal Opportunity Employer and all qualified applicants will receive consideration for this vacancy. Unless explicitly authorized by law, selection will be made without regard to, and there will be no discrimination because of, color, race, religion, national origin, marital status, parental status, physical or mental disability, genetic information, age (40 or over), sex (including pregnancy and related conditions, gender identity, and sexual orientation), or on the basis of personal favoritism, or any other non-merit factors.

Benefits

The FBI offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; life insurance; health benefits; and participation in the Federal Employees Retirement System.

This link provides an overview of the benefits currently offered to Federal employees: http://www.opm.gov/insure/new_employ/index.asp