ANDERSEN CORPORATION SUMMARY:

We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine's 2021 "America's Best Large Employers" and a "Best Employer for Diversity." As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you'll have the opportunity to make a difference.

SUMMARY:

Renewal by Andersen has an exciting opportunity for an Internal Operations Supervisor to join the leadership team in our Southwest Florida market! This position will be based in our Fort Myers office.

The Internal Operations Supervisor is responsible for effectively organizing and coordinating the workflow of daily branch operations. These functions include order processing, permitting, revenue recognition, employee pay, accounts receivable, and scheduling. This position will also be responsible for implementing lean processes for improved efficiency. 

PRIMARY RESPONSIBILITIES:

• Supervise scheduling of service & install appointments, maximizing team efficiency while delivering a high level of customer service
• Manage data input into designated systems to ensure accuracy
• Responsible for A/R with a focus on maintaining the lowest level possible
• Ensure open communication across sales, operations, and install teams 
• Lead and develop lean, efficient and standardized workflows 
• Develop and maintain standard operating procedures
• Provide training and direct daily work of direct reports 

QUALIFICATIONS AND SKILLS:

• Bachelor's degree and 3-5 years of outstanding customer service experience; or equivalent combination of education and experience
• Demonstrated ability to work with minimal supervision
• Proven ability to remain calm during stressful situations
• Excellent organizational skills in structuring work assignments, creating standard work procedures, and planning
• Demonstrated leadership skills directing, managing, motivating employees 
• Excellent communication skills; listening, written and verbal
• Excellent analytical skills for problem-solving, interpreting data, and defining resolution
• Dependability in meeting deadlines, following through on commitments, and ensuring high levels of customer satisfaction

 CULTURE AND BENEFITS:

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

• Medical/Dental/Vision/Life Insurance
• Health Savings Account contributions
• Paid holidays plus PTO
• 401(k) plan & contributions
• Professional development and tuition reimbursement opportunities
• Charity contributions
• Nationwide career opportunities 

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit-sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider reapplying to this position.