How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Support surgical case scheduling for Department of Obstetrics and Gynecology.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings

Responsibilities*

Schedule OBGYN patients for patients for inpatient and outpatient surgical cases for the following locations/operating rooms: University Hospital, CS Mott Children's Hospital, Brighton Center Specialty Clinic and East Ann Arbor Surgery Center.
Work with physicians on adherence to surgery scheduling procedures, coordinate preoperative history and physical appointments.
Provide support to OBGYN physicians by scheduling new, return and postoperative visits for patients, including detailed multiple appointment scheduling.
Manage phone calls from internal and external customers.
Schedule pre-op clearance appointments, coordinate with other department schedulers to optimize use of OBGYN service block time at operating rooms across the health system and meet patient and surgeon needs with respect to clinical care and productivity.
Serve as an advocate for surgeons he/she supports; serve as an advocate for patients and families.
Enter CPT codes into scheduling system to permit business team's identification of patient financial liability.
Serve as a representative of the surgery scheduler team/role on various committees, workgroups as needed.
Develop, along with lead or supervisor and scheduler colleagues, standard work.
Participate actively in efforts to improve processes that will enhance the experience of internal and external customers (proactively identify opportunities and potential issues).
This position is located in VonVoigtlander Women's Clinic on the main hospital campus.

Required Qualifications*

High School Diploma.
3-4 years of clerical, experience is required
Previous experience using Outlook calendars
Knowledge of medical records and medical terminology.
Past record of demonstrated excellent attendance.
Ability to exhibit a professional and positive image when interacting with patients, faculty and staff.
Must have strong organizational and time management skills, as well as attention to detail and the ability to prioritize and manage multiple responsibilities in a very busy complex clinical setting.
Strong communication skills.
Ability to work with clinicians and fellow staff.
Ability to problem solve.
Exceptional interpersonal skills and the ability to work well within a team setting.
Demonstrated active listening, written, verbal, and information technology skills.

Desired Qualifications*

Previous scheduling experience using ORMIS or OPTIME.
Familiarity with U of M Hospitals and Health Centers policies and procedures.
Experience scheduling surgical cases.
Familiarity with CPT codes and insurance rules.
Bachelor's Degree.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.