How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

We are actively seeking compassionate, enthusiastic, and patient-oriented Patient Service Intermediate who will share in the goal of creating the ideal imaging experience for patients, families, and employees. This individual will be providing care at 8+ outpatient radiology locations on various shifts with rotating weekend coverage.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings

Responsibilities*

Performs clerical duties as directed by supervisor or lead at various locations.

Utilize proper telephone skills in directing and transferring incoming calls.
Accurately enter patient, study and physician information into the radiology information system (Radiant) and be knowledgeable of the system as it pertains to your duties.
Accurately enter codes and pertinent information.
Be proficient in digital processes as they pertain to your duties: Michart, faxing, scanners, and phones.
Be proficient in work processes; directing control sheets as per study ordered (responsible for General Imaging, Mammography, CT, MRI, Bone Density and US); promptly handling all call reports & stat reads; monitoring patient flow and promptly expediting the same.
Answer incoming phone calls and triage to appropriate location.
Accurately record any phone messages and assure they are forwarded appropriately.
Receive and assist patients and other customers.
Consistently follows Radiology Gold Standard Customer Service guidelines.
Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information, and resources with others.
Ability to work independently in an ever-changing and potentially stressful environment.
Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.
Good oral and written communication skills.
Working knowledge of MiChart, and Sectra.
Promote personal comfort and convenience of patients and families by routinely checking their needs.
Interact with patients, staff, and providers in a spirit of customer service, cooperation, and teamwork.
Demonstrate proper leadership and communication skills when assisting patients, staff, or providers with problem resolution.
Maintains proper attendance.
Maintain patient confidentiality and adhere to HIPAA guidelines.
Dress appropriately and within departmental guidelines.
Assist all co-workers, patients and interdepartmental staff as needed or as it pertains to your duties.
Coordinate and schedule Radiology procedures.
Adapt to changing environments (flexible schedules, flexibility in location, multiple co-workers, emergency conditions, changes in workflow, and technology advancements).
Additional duties as requested or required.

Required Qualifications*

Graduation from a high school or an equivalent combination of education and experience is necessary.
At least 3-4 years of customer service experience
Knowledge of basic medical terminology.
Prior experience performing complex scheduling.
Exceptional interpersonal skills and ability to work well within a team setting.
Communicates effectively.
Demonstrates active listening, written, verbal and information technology skills.
Expected to be proficient in identifying problems, seeking and implementing solutions
Ability to multi-task in a fast paced, multi-disciplinary clinical setting.
Excellent attendance record
Flexible schedule
Extensive knowledge of Microsoft Outlook
Expected to be proficient in identifying problems, seeking and implementing solutions

Desired Qualifications*

Experience within an ambulatory setting, preferably within Radiology.
Experience with an electronic medical record, Michart, and Sectra
Knowledge of Michigan Medicine policies and procedures
Medical terminology knowledge

Work Schedule

Varies based on need, includes weekends.

Work Locations

Varies, float role.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.