Point of Sale Support Analyst at Costco in Issaquah, WA

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks eighth in Forbes “World’s Best Employers”.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

Point of Sale (POS) Analysts perform the daily tasks necessary to support the POS systems software and hardware in Costco’s warehouse and gas station environments. This includes performing issue resolution and root cause analyses, maintaining constant communication with the business and IT personnel via email, phone, and call management software to ensure that the POS systems are up and operational at all times. The POS Analyst also develops, manages, updates, documents, analyzes, monitors, and supports technology systems including: software and hardware support, configuration management, quality assurance, third-party vendor application support, and general user support.

When main duties are fulfilled, there will also be assigned tasks given and involvement on projects such as technology refresh, root cause determination, hardware/software implementation, routine compliance auditing, and POS quality assurance testing. Typical business hours will include weekend days.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

● Conducts in-depth analysis on trends in the data to increase a system's performance and efficiency.

● Develops strategies for retiring old systems while deploying new ones.

● Develops, facilitates, installs, and performs quality assurance testing on POS software and hardware plans for installation of software and hardware.

● Develops, operates, and maintains tools and scripts to automate deployments and meet POS support needs.

● Designs and develops new support and deployment processes to match the current retail industry standards.

● Ensures infrastructure requirements are met prior to deployment.

● Leads project/stakeholder meetings as they relate to: defining and communicating POS deployment and support requirements, analyzing and determining alternative delivery methods, and creating project timelines and cost estimates.

● Articulates and documents technical infrastructure and components.

● Develops and conducts post installation testing and surveys to ensure that the systems work as expected.

● Creates and coordinates deployment schedules for project and non-project deployments.

● Develops instruction manuals, knowledge-based articles, presentations, and other job aides to train the systems’ users.

● Creates, monitors, and updates system reporting for effective performance management.

● Identifies, tracks, and drives support, deployment, or systems issues to resolution.

● Configures, tests, and implements POS systems and solutions, to ensure POS systems are always up and operational.

● Conducts daily audits and turnover task.

● Provides second-level technical support via phone, email, and on-call for warehouses and gas stations.

● Creates and maintains knowledge base documentation for Service Desk and provides training.

● Monitors, resolves, and escalates tier 2 POS System issues in the call management system.

● Provides root cause analysis on reported problems

● Updates and tracks data such as system uptime, device status’, exception, and turnover reports.

● Assists suppliers, installers, and end-users.

● Executes the installation of new and existing POS software and hardware.

REQUIRED

● Excellent verbal and written communications skills.

● Extremely responsive, able to work under pressure and/or in crisis with a strong sense of urgency.

● Excellent customer service skills and superior telephone etiquette.

● Excellent attention to details and ability to assess ‘big picture”.

● Strong critical thinking, analysis, and problem-solving skills.

● Strong proven interpersonal skills and able to work well with people at all levels.

● A positive attitude and able to work in a team environment.

● Self-motivated and able to work independently, with little supervision.

● Able to support off hours work as required including evenings, weekends, holidays, and 24/7 on call responsibilities on a rotational basis.

● Ability to travel to off-site locations on short notice (within 24 hours) and return to home location the next day or stay overnight as necessary.

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.

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