Job Description
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
The Customer Experience Activation Hub team supports high performance andachievement from our Customer Experience field teams at Workday by aligning
enablement programs the organizational goals of our Customer Success, Customer
Subscription and Global Services organizations. The team develops programs,
processes and learning content for our Workday strategy, operations, and tools. To
achieve this goal, we collaborate with many internal groups to produce our best work.
We seek a charismatic, upbeat individual who is ready to dig in and help us get to the
next level on our enablement programs for our Global Customer Support team
About the Role
We are looking for a self-motivated Global Customer Support Role Excellence Principal to join the
Workday Customer Experience Activation Hub. In this role, you will become the
enablement advocate for our Customer Support team balancing the enablement program
requirements with their organizational readiness needs. The Global Customer Support Role Excellence Principal will interact with and collaborate across cross-functional teams,
including other enablement teams and other Customer Experience
teams, such as Professional Services. This role requires close coordination with many
different participants to ensure that a balance between the requirements for a program
and those of the individuals in Customer Support roles are accurately delivered. We
need a self-starter who will be confident crafting and validating various types of
enablement initiatives across many internal groups and geographies. The role will also
participate in various other projects and day-to-day operations of GCOe team, including
prioritizing enablement programs and solutioning field requests from our internal
Services Sales customers.
Responsibilities
• Successfully identifying and communicating Customer Support organizational
perspective and needs with enablement program owners.
• Consistent delivery and achieving goals and metrics
• Partner with other enablement staff in designing, creating and delivering
enablement programs
• Continuously engage with constituents at all levels to validate and collaborate on
requirements and program results
• Proactively seeks input and content from subject matter experts to aid in the
curation of enablement programs
• Identify and communicate potential efficiencies and enhancements
• Participate in discovery session with business leaders to build and refine
requirements• Perform due diligence on developing programs
• Develop and improve tools and templates
• Able to identify relationships between programs and resolve overlap with other
programs
About You
You are an experienced role excellence enablement professional or have extensive
experience in Customer Support Operations. You are passionate about helping
others grow their skill and have worked closely with senior leaders to plan, design and
deliver programs that help develop the right aptitudes for individuals to succeed in their
roles.
Basic Qualifications
10+ years of professional experience with a focus on communications, marketing,
training, knowledge management, or related field
Other Qualifications
Bachelor's degree or equivalent experience in a related discipline
Strong verbal and written communications skills; attention to detail and ability to
convey complex messages
Strong relationship management skills across all levels in the organization
Comfortable with ambiguity
Strong problem solving, priority setting, facilitation, multi-tasking, analytical, and
collaboration skills
Ability to work independently, multi-task optimally and thrive in a fast-paced, dynamic
environment with general direction and guidance
Strong interpersonal skills and capable of building positive relationships across multiple
teams and time zones
Are you passionate about helping others succeed? If you love coming up with creative
solutions for unique business problems and enjoy an upbeat, fast paced environment,
hit "Apply" and find out why this could be your ideal role!
We are an equal opportunity employer and value diversity at our company. We do not
discriminate on the basis of race, religion, color, national origin, sex, gender, gender
expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable
accommodation to participate in the job application or interview process, to performessential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: DC.Atlanta
Additional Considerations:
If performed in Colorado, the pay range for this job is $156,300 - $234,500 USD based on min and max pay range for that role if performed in CO.The application deadline for this role is the same as the posting end date stated as below:
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email [email protected].
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
The Customer Experience Activation Hub team supports high performance andachievement from our Customer Experience field teams at Workday by aligning
enablement programs the organizational goals of our Customer Success, Customer
Subscription and Global Services organizations. The team develops programs,
processes and learning content for our Workday strategy, operations, and tools. To
achieve this goal, we collaborate with many internal groups to produce our best work.
We seek a charismatic, upbeat individual who is ready to dig in and help us get to the
next level on our enablement programs for our Global Customer Support team
About the Role
We are looking for a self-motivated Global Customer Support Role Excellence Principal to join the
Workday Customer Experience Activation Hub. In this role, you will become the
enablement advocate for our Customer Support team balancing the enablement program
requirements with their organizational readiness needs. The Global Customer Support Role Excellence Principal will interact with and collaborate across cross-functional teams,
including other enablement teams and other Customer Experience
teams, such as Professional Services. This role requires close coordination with many
different participants to ensure that a balance between the requirements for a program
and those of the individuals in Customer Support roles are accurately delivered. We
need a self-starter who will be confident crafting and validating various types of
enablement initiatives across many internal groups and geographies. The role will also
participate in various other projects and day-to-day operations of GCOe team, including
prioritizing enablement programs and solutioning field requests from our internal
Services Sales customers.
Responsibilities
• Successfully identifying and communicating Customer Support organizational
perspective and needs with enablement program owners.
• Consistent delivery and achieving goals and metrics
• Partner with other enablement staff in designing, creating and delivering
enablement programs
• Continuously engage with constituents at all levels to validate and collaborate on
requirements and program results
• Proactively seeks input and content from subject matter experts to aid in the
curation of enablement programs
• Identify and communicate potential efficiencies and enhancements
• Participate in discovery session with business leaders to build and refine
requirements• Perform due diligence on developing programs
• Develop and improve tools and templates
• Able to identify relationships between programs and resolve overlap with other
programs
About You
You are an experienced role excellence enablement professional or have extensive
experience in Customer Support Operations. You are passionate about helping
others grow their skill and have worked closely with senior leaders to plan, design and
deliver programs that help develop the right aptitudes for individuals to succeed in their
roles.
Basic Qualifications
10+ years of professional experience with a focus on communications, marketing,
training, knowledge management, or related field
Other Qualifications
Bachelor's degree or equivalent experience in a related discipline
Strong verbal and written communications skills; attention to detail and ability to
convey complex messages
Strong relationship management skills across all levels in the organization
Comfortable with ambiguity
Strong problem solving, priority setting, facilitation, multi-tasking, analytical, and
collaboration skills
Ability to work independently, multi-task optimally and thrive in a fast-paced, dynamic
environment with general direction and guidance
Strong interpersonal skills and capable of building positive relationships across multiple
teams and time zones
Are you passionate about helping others succeed? If you love coming up with creative
solutions for unique business problems and enjoy an upbeat, fast paced environment,
hit "Apply" and find out why this could be your ideal role!
We are an equal opportunity employer and value diversity at our company. We do not
discriminate on the basis of race, religion, color, national origin, sex, gender, gender
expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable
accommodation to participate in the job application or interview process, to performessential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: DC.Atlanta
Additional Considerations:
If performed in Colorado, the pay range for this job is $156,300 - $234,500 USD based on min and max pay range for that role if performed in CO.The application deadline for this role is the same as the posting end date stated as below:
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email [email protected].
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
About Workday
Our approach to diversity is simple: it’s about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity initiatives that support all, we’re doing what it takes to build a more equitable workplace and world.
Our commitment to building a more equitable world shines through in our everyday practices. We hire and develop a diverse workforce, cultivate our employee-first culture, shape corporate policies, and invest in underrepresented communities around the world. And we’re just getting started.
How we’re creating a workplace for all:
- We’ve signed the White House Equal Pay Pledge.
- We’ve put our name on the Business Statement for Transgender Equality.
- We signed the CEO Action for Diversity & Inclusion Pledge.
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