Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.Green Mountain Energy, an NRG owned company, was founded on the mission to use the power of consumer choice to help change the way power is made. More than 20 years later, sustainability is still at the heart of everything we do. Join our teamas we help make the planet a cleaner, greener place to be.
This position is located in Albany, NY.
Job Description
Green Mountain Energy is looking for a driven sales Team Lead to manage face to face customer acquisitions in the territory of hiring. Sales activations are performed in nationally known retailers, farmers markets, events, and other locations as they arise.
The Team Lead will work closely with a recruiter and area manager to build and maintain their team of sales representatives. The position comprises of in-field work with direct reports, remote administrative duties, and occasional office duties that include regular team meetings. The chosen candidate will enjoy a competitive salary, commission structure, and annual bonus.
Job Summary
- Work constructively alongside all team members to supervise, motivate, and coach a team of sales agents
- Be accountable for sales team delivering consistent sales messaging and brand representation
- Balance administrative and field duties
- Ensure clear communication to in accordance with expectations
- Work atypical schedules to oversee sales agent activities during evenings and weekends
- Help build and maintain partner relationships
- Train new and existing sales agents
- Position reports to Area Sales Manager
Essential Duties/Responsibilities
- Ensure safety for all team members
- Provide sales coaching, motivation, and training to sales team
- Achieve sales forecast and quality goals
- Manage agent tenure through facilitating employee growth
- Review daily reports and identify performance issues
- Improve employee performance and sales processes
- Communicate with Area Sales Manager and other internal stakeholders as needed
- Attend meetings and actively participate
- Lead by example
- Maintain effective communication across teams including expectations, policies, and procedures
- Produce and maintain a shift schedule to ensure opportunities are staffed appropriately
- Verify and approve payroll hours and expense reports
- Track inventory and collect materials as needed
- Timely submit required reports with an emphasis on quality and accuracy
- Regularly communicate with employees during their shifts
- Ensure compliance with the approved commission and bonus plans
- Work with stakeholders across departments to support sales efforts
- Occasionally perform event setup duties
- Ensure sales agents equipped with current tools and materials
- Support agent recruitment activities as needed
- Perform other duties as assigned
Working Conditions
- Flexible schedule; may work evenings, weekends, or holidays
- Some overtime required as special projects arise
- Remote administrative duties
- Occasional office duties
- Required travel to shifts at various venues both indoors and outdoors
- Working onsite at assigned location(s) or event(s) both indoors and outdoors
- Must have reliable transportation
Minimum Requirements
- Must be over 18 years of age
- High school diploma or GED equivalent
- 1-2 years of direct sales experience
- Proven ability to work within and lead a team
- Ability to travel throughout the assigned territory
- Available to work evenings and/or weekends
- Previous customer service and sales experience
- Reliable transportation
Preferred Qualifications
- Bachelor's degree from an accredited college or university
- Face-to-face customer service and/or sales experience
- Prior sales team management experience
- Experience selling energy and home services products
- Sincere desire to help protect the environment
- Strong understanding/knowledge of renewable energy
- Aptitude for understanding technology
- High level of personal integrity (honesty and reliability are a must)
- Excellent oral and written communication skills
Additional Knowledge, Skills and Abilities
- Knowledge of Microsoft Office Suite
- Familiarity with cloud-based web portals
- Knowledge of industry standards and regulations
- Possess the drive to achieve targeted goals
- Must understand and retain product knowledge
- Can solve problems, overcome objections, and think critically
- Comfortably communicates and follows sales processes
- Exhibits emotional intelligence
- Strong sales and training skillset
Physical Requirements
- Ability to lift up to 50 lbs.
- Ability to respond via text/phone to emergencies during atypical hours.
- Ability to continuously engage prospects and employees at various venues for several hours.
NRG Energy is committed to a drug and alcohol-free workplace.
To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.
EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Salary range: $54,000-$69,000
Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Human Resources
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.
