Senior Analyst, Digital CLM & Insights at SharkNinja in Needham, MA

Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.

Overview:

The Senior Analyst, Digital CLM & Insights will be responsible for analyzing customer lifecycle management (CLM) data and providing insights to enhance customer engagement, retention, and value. The Senior Analyst, Digital CLM & Insights will focus on understanding customer behaviors, identifying opportunities for growth, and supporting the development of targeted CLM campaigns. The Senior Analyst will report into the Vice President, Digital Performance Marketing and Loyalty.

Key Responsibilities:

Analyze customer data to provide insights into behavior, retention, and lifecycle stages

Support the development of CLM campaigns by providing data-driven recommendations on targeting, segmentation, and messaging

Collaborate with marketing teams to implement strategies that improve customer engagement and lifetime value

Track CLM campaign performance and provide regular reporting to stakeholders

Qualifications:

3+ years of experience in data analytics, customer lifecycle marketing, or related roles

Strong analytical skills and proficiency in data analysis tools (e.g., SQL, Excel, Tableau)

Experience in digital marketing, e-commerce, or CRM is a plus

Location: Needham, MA (Hybrid: 3-4 days per week in office)
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET

Lead us to be “RARELY SATISFIED”

Make things better each day; “PROGRESS OVER PERFECTION”

Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE”

Deliver something great; “WINNING IS A TEAM SPORT”

Be clear and honest, “COMMUNICATING FOR IMPACT”

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We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com