Job Description:

Project and Process Excellence Manager

The Project and Process Excellence Manager will drive initiatives that align to the organization's business, strategic, & associate experience objectives. As a member of the Project Management and Shared Services team, you will join a team that provides support to HR Shared Services, Benefits, and Compensation. In this role you will have the opportunity to work across teams and with key business partners to identify challenges, understand current state, develop future state solutions, and execute on impactful changes to improve key HR programs and services that touch Associates and Managers across the firm.

The Purpose of Your Role

The Project and Process Excellence Manager will partner across multiple business units to drive projects and initiatives supporting the continuous improvement of the organization's processes and services. This role is involved in the full project management lifecycle of high impact work that has interdependencies and spans across a variety of business units within the HR organization.

Identify and deliver process improvement projects from definition through implementation, managing all phases of the project lifecycle
Develop and execute comprehensive approaches to work, from opportunity analysis, designing and facilitating process workshops, business process testing, readiness and training, and understanding impacts to service models
Direct and perform analysis and research, including process, financial, and operational analyses, in collaboration with, and building consensus among cross-functional stakeholders
Coordinate closely with business partners to identify and leverage end-to-end processes opportunities
Prepare presentations and present to senior management
Provide direction and coaching to team members within either direct or matrixed structures

The Expertise and Skills You Bring

3-5 years or more of project/program management experience with a focus on process improvement
Demonstrated success at leading and delivering results for strategic, transformational, and growth projects
Experience in process design and improvement capabilities and demonstrable ability to think end-to-end about the work to be implemented
Knowledge of core operations management concepts (Agile, Six Sigma, Transactional Lean, and Quality Management experience a plus)
Strong communication skills (verbal/written) and ability to create and deliver effective presentations
Ability to work across the organization and interact/influence/negotiate effectively at all levels of management and peers
Comfort with complexity and ambiguity, and ability to quickly adapt and learn new functional areas and products
Curiosity to learn and uncover the root of ambiguous and complex business and situations through respectful questioning, research, and investigation
Comfort in leading, advising, and empowering team members, at times without formal management authority

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.