Senior Manager, UX Design and Research at SharkNinja in Needham, MA

Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.

Overview:

The Senior Manager, UX Design and Research will lead SharkNinja's user experience (UX) design and research efforts to create intuitive, customer-centric digital experiences. The Senior Manager, UX Design and Research will manage a team of UX designers and researchers, collaborating closely with product managers, developers, and marketing teams. The Senior Manager, UX Design and Research will be responsible for developing the overall UX strategy and ensuring that all digital interfaces meet SharkNinja’s high standards for usability, aesthetics, and customer satisfaction. The Senior Manager will report into the Director, Digital Product and Design.

Key Responsibilities:

UX Strategy & Leadership

Develop and lead the UX design strategy, aligning with SharkNinja’s business goals and customer needs across web and mobile platforms

Oversee the entire UX design process, from research and discovery to wireframing, prototyping, and usability testing

Ensure consistency in UX design principles and methodologies across digital products, maintaining a cohesive user experience

Advocate for user-centered design within the organization, promoting the importance of UX research and usability in product development

User Research & Testing

Lead user research initiatives to understand customer behaviors, pain points, and motivations. Use insights to drive design decisions

Organize and conduct usability testing sessions, A/B testing, and focus groups to gather qualitative and quantitative feedback on digital products

Analyze research findings to identify patterns and trends, translating them into actionable design recommendations

Collaborate with the analytics team to evaluate how design changes impact key performance metrics such as conversion rates, user engagement, and retention

Team Management & Collaboration

Manage a team of UX designers and researchers, providing guidance, mentorship, and support to ensure their professional growth and success

Work cross-functionally with product, engineering, and marketing teams to align UX initiatives with overall product and business goals

Coordinate with the development team to ensure that design elements are implemented accurately and efficiently

Design System Development

Oversee the creation and maintenance of SharkNinja’s design system to ensure consistency across digital touchpoints

Collaborate with UI designers to ensure that visual design aligns with SharkNinja’s brand standards and enhances the overall user experience

Ensure that all digital interfaces are optimized for responsiveness, accessibility, and performance across devices and platforms

Qualifications:
Education & Experience

Bachelor’s degree in UX Design, Human-Computer Interaction (HCI), or a related field

6+ years of experience in UX design, with a focus on user research, digital interfaces, and interaction design, preferably in an e-commerce or consumer products environment

Proven experience managing and mentoring a team of designers and researchers

Skills & Competencies

UX Expertise: Strong portfolio showcasing UX design and research experience across a variety of digital platforms

Research Skills: Expertise in qualitative and quantitative research methodologies, including usability testing, user interviews, and A/B testing

Leadership: Demonstrated ability to lead and inspire a team, driving results through collaboration and innovation

Technical Proficiency: Proficiency in design and prototyping tools (e.g., Figma, Sketch, Adobe XD) and UX research platforms

Analytical Thinking: Ability to analyze research data and testing results, drawing actionable insights to inform design decisions

Communication: Strong verbal and written communication skills, with the ability to present complex design ideas to stakeholders clearly and concisely

Location: Needham, MA (Hybrid: 3-4 days per week in office)
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET

Lead us to be “RARELY SATISFIED”

Make things better each day; “PROGRESS OVER PERFECTION”

Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE”

Deliver something great; “WINNING IS A TEAM SPORT”

Be clear and honest, “COMMUNICATING FOR IMPACT”

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We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com