Hyatt Corporate Office, Chicago
The Opportunity
Hyatt seeks an enthusiastic Senior Program Manager to join our Commercial Services PMO Department where you’ll join a team of colleagues who love what they do. In this role, you will be collaborating closely with the broader Digital Product, Design, Engineering, Merchandising, and Digital Marketing teams as well as Commercial Services Loyalty, Brand, Data Science, Acquisitions, and Global Marketing teams where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
•Annual allotment of free hotel stays at Hyatt hotels globally
•Flexible work schedules
•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
•Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
The Senior Program Manager of PMO drives the execution of our Commercial Services strategy across various stakeholder groups and leads important cross-portfolio projects. This leader oversees the intake and evaluation process for incoming work, effectively blending program oversight with stakeholder guidance within commercial services. They will manage project orchestration for key initiatives, evaluate technology and deployment dependencies, and ensure strategic planning aligns with broader company initiatives. Additionally, they will enhance delivery and execution using agile and scrum methodologies. This role closely collaborates with the overall Commercial Services PMO function and is deeply involved in daily planning sessions, deployment activities, and stakeholder communication and management.
•Manage Program Oversight function for digital projects staying highly coordinated with associated PMO functions across the company, laddering up into PM for CS
• Orchestrate roadmap execution work for large /critical initiatives
• Serve as central communication hub for leadership stakeholders to engage with on status and input including establishing and leading steering committees, freeing product, and engineering resources to focus on build and delivery as much as possible
• Responsible for developing, implementing, and overseeing strategic delivery excellence across the company and ensuring the successful “end-to-end” delivery of projects and programs
•Create and own the summary KPI/OKR dashboard for programs/projects
Qualifications
Qualifications
•Bachelor’s degree; MBA preferred
•10+ years of experience in overall digital experience with 5 years of progressive leadership experience, including significant experience in leading through influence
•Significant experience facilitating complex large-scale strategic planning for digital-based investments with a focus on outcome-oriented planning
•Solid understanding of digital product workflow in an agile environment. Strong knowledge of project management tools such as Smartsheet
•Experience operationalizing standard processes around project intake & prioritization with the ability to orchestrate cross-functional buy-in
•Ability to creatively solve problems, develop new tactics and address implementation obstacles
•Ability to work with and properly relay information to both business and technical partners
•Highly motivated, assertive self-starter with the ability to work autonomously and as an active team participant and cross-functional collaborator
•Experience establishing a culture of data-informed decision-making and accountability
•Outstanding communication skills with the ability to convey data insights to business stakeholders, clearly addressing what happened, why it occurred, and what it means for the organization
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
