Service Center Representative
Job Description
Job#: 3040814
Job Description:
ONSITE - Service Center RepresentativeLocation: San Diego, California (On-site)
NO time off granted in the first 90 days
This position's objective is to perform account maintenance, billing, reconciliation, reporting, and customer service-related activities. The role involves supporting eligibility inquiries, ensuring correct and timely billing, and interacting with purchaser benefit administrators to answer questions and explain policy and contractual provisions related to membership and billing. This position is initially on-site with the potential for remote work based on performance metrics.
Key Responsibilities
- Perform membership processing, including enrollments, corrections, and terminations.
- Handle preparation and validation of information for accuracy.
- Engage in phone-based activities, including making outgoing calls.
- Conduct finance-related activities, such as identifying, researching, and reconciling billing payments.
- Set up and maintain member data to ensure accurate records.
- Resolve payment discrepancies and delinquencies.
- Assist in the analysis and resolution of problems related to membership accounting.
- Participate in team-based projects and contribute to customer service and operations improvement initiatives.
Education: A High School Diploma or GED is required.
Experience: A minimum of one year of relevant experience is required, with an emphasis on customer service, call center, or customer-facing roles. At least six months of data entry experience is also required.
Technical Skills: Candidates must have proficiency in data entry (alphanumeric) and computer experience in a PC Windows-based environment.
Preferred Qualifications
- A Bachelor's degree is preferred.
- Two or more years of experience in accounting, finance, or a related field.
- Experience with cash handling (e.g., accounting, bank teller, cashier).
- Demonstrated analytical and detail-oriented skills.
- A successful customer service track record and a customer-centric service approach.
- Excellent conflict resolution and decision-making capabilities.
- A consistent and excellent attendance history.
This is an on-site position. A remote work option may become available after the initial training period and upon meeting performance standards, including quality scores, attendance, and professionalism, as approved by management. The standard shift is 8:00 AM to 5:00 PM PST, though this may vary slightly after training. Availability during the first 90 days is required.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
Job#: 3040814
Job Description:
ONSITE - Service Center RepresentativeLocation: San Diego, California (On-site)
NO time off granted in the first 90 days
This position's objective is to perform account maintenance, billing, reconciliation, reporting, and customer service-related activities. The role involves supporting eligibility inquiries, ensuring correct and timely billing, and interacting with purchaser benefit administrators to answer questions and explain policy and contractual provisions related to membership and billing. This position is initially on-site with the potential for remote work based on performance metrics.
Key Responsibilities
- Perform membership processing, including enrollments, corrections, and terminations.
- Handle preparation and validation of information for accuracy.
- Engage in phone-based activities, including making outgoing calls.
- Conduct finance-related activities, such as identifying, researching, and reconciling billing payments.
- Set up and maintain member data to ensure accurate records.
- Resolve payment discrepancies and delinquencies.
- Assist in the analysis and resolution of problems related to membership accounting.
- Participate in team-based projects and contribute to customer service and operations improvement initiatives.
Education: A High School Diploma or GED is required.
Experience: A minimum of one year of relevant experience is required, with an emphasis on customer service, call center, or customer-facing roles. At least six months of data entry experience is also required.
Technical Skills: Candidates must have proficiency in data entry (alphanumeric) and computer experience in a PC Windows-based environment.
Preferred Qualifications
- A Bachelor's degree is preferred.
- Two or more years of experience in accounting, finance, or a related field.
- Experience with cash handling (e.g., accounting, bank teller, cashier).
- Demonstrated analytical and detail-oriented skills.
- A successful customer service track record and a customer-centric service approach.
- Excellent conflict resolution and decision-making capabilities.
- A consistent and excellent attendance history.
This is an on-site position. A remote work option may become available after the initial training period and upon meeting performance standards, including quality scores, attendance, and professionalism, as approved by management. The standard shift is 8:00 AM to 5:00 PM PST, though this may vary slightly after training. Availability during the first 90 days is required.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
About Apex Systems, Inc.
Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across the US, Canada, and Mexico.
Apex is a segment of ASGN Inc. (NYSE: ASGN). To learn more, visit www.apexsystems.com.
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