Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Sr. Director, Sales Operations is a member of the Global Sales Operations team, reporting to the VP, Global Sales Operations. This role will deliver on regional territory planning quota-setting, accurate out-quarter pipeline and forecast management, as well as monthly and quarterly deal close support with a key focus on streamlining all sales operations activities based on the priorities of the VP, Global Sales Operations, and SVP, North America Sales. This role may be remote.
Key Responsibilities, (including but not limited to):
Be an effective business partner
Act as an adviser to the Regional SVP Sales and act as a proxy when needed
Proactively assess NA go-to-market coverage and performance, and identify, evaluate and resolve fundamental issues, providing strategy and direction.
Work with Regional SVP and VP Global Sales Operations to plan, localize and execute sales strategy and processes within a global framework.
Orchestrate month-end and quarter-end bookings close support with late night coverage and deal troubleshooting with support teams
Represent region in global business planning, sales compensation strategy, and coverage discussions.
Act as a strong collaborative partner to functions supporting Regional SVP, including Finance, HR, Marketing, and Product teams, sharing information and creating alignment.
Drive sales excellence
Define seller activities, productivity benchmarks, and pipeline best practices, and provide recommendations to executive leadership.
Ensure efficient deal velocity via deal management process improvement initiatives in consultation with finance.
Implement sales processes and data governance with attention to consistency, quality, and global alignment across lead-to-cash cycle.
Lead sales performance management
Ensure sellers and managers are provided dashboards with visibility and insight into targeting, performance, and customers activities in alignment with GTM strategy.
Cascade global and regional KPIs for measurement of successful go-to-market strategy and business programs.
Oversight of regional weekly Bookings Forecast, QBRs, and productivity metrics.
Orchestrate regional planning
Responsible for overall capacity planning, quota allocation, and territory alignments for all field roles, in collaboration with the SVP and leaders in finance, HR and other relevant stakeholders.
Researches and anticipates economic factors that could influence strategies and company position in the market and reacts accordingly.
Work with finance, sales leaders, and HR to optimize resources in order to achieve bookings results, including forward-looking resource needs, as well as op-ex optimization.
Measures for Success:
Regional CRM pipeline accuracy, consistency, and standardization in alignment with global framework
Deal velocity and month-end / quarter-end deal support satisfaction
In-quarter and out-quarter forecast accuracy
Regional sales team CSAT results
High performing sales operations team
Minimum Requirements:
12-15 years relevant experience (the preferred candidate should have experience in sales operations and another function such as finance and have experience working in a multi-national, matrixed organization in a Cloud or Saas company)
Impeccable managerial and interpersonal influencing skills.
Proven ability to build high performing teams with focused direction and development for team members.
Proven track record of effectively interacting with executive management
Ability to work strategically and collaboratively across departments to create alignment and synergy.
Demonstrated leadership in solving complex sales strategy, operational, and organizational issues.
Strong analytical skills and adept at using key data from CRM and reporting tools.
Excellent communication and presentation skills.
MBA or equivalent required; Analytics or quantitative bachelor’s degree preferred.
Be collaborative, innovative, and a team player.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$165,700.00 - $325,200.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
