Job#: 2053497

Job Description:

Apex Systems is looking for a Support Analyst in the Des Moines area. Please send a Word resume to [email protected] for more info.

This position will provide support and assistance for various applications within the company. This includes providing the first level of support for both our internal and external customers. Support may be provided via telephone, email, electronic chat and in person.

Position Details:

* Monitor/follows issues until resolution and determine impacts resulting from issue.
* Utilizes help desk call tracking and problem resolution software and thoroughly documents problem resolution.
* Answers, evaluates, and prioritizes incoming telephone, voice mail, email, in person and e-chat requests for assistance.
* Able to pinpoint issues - whether with portals, systems/applications, print, browsers, technical, etc.
* Knowledgeable with upstream and downstream systems/applications and integration points that may cause issues.


Education Requirements
Associates degree or equivalent with emphasis in related field; or 5+ years related experience or training.

VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.PDN-9d7d8a9a-9fc7-4a99-a430-5b2d01eaad6b