Team Manager Patek Philippe – The Landmark

Overview

The Team Manager, Patek Philippe – The Landmark, will support the Patek Director in leading, developing and supporting the team to meet and/or exceed its commercial target and elevate the Patek Salon experience. You will assume oversight for the store when the Patek Director is not present. You will be dynamic, attentive and an inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.

As a Team Manager you will:

· Effectively coach, guide and support the sales and/or operations of the Patek Salon to orchestrate the client experience that will lead to meeting and/or exceeding Commercial and profitability targets.

· Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Patek Salon Director.

Sales

Deepen the relationship with the Patek Salon’s clients to achieve or exceed sales targets, product category targets, and relevant KPIs.

· Manage and motivate the team to consistently achieve or exceed store commercial targets.

· Drive client development activities among individual Patek team members to cultivate new and existing clients.

· Drive business through key product pillars and KPIs.

Service

Execute in all things with a client-centric approach.

· Lead, model, and coach based on client feedback and elevate the Patek Salon experience.

· Provide management presence on the sales floor, coaching the team and ensuring Patek client experience expectations are being always delivered.

· Optimize hospitality and store amenities to create unique experiences.

· Hands on Patek Salon coverage elevating the client experience through consistent coaching and observation of sales behaviors.

· Actively engaging in daily touch base meetings with Patek Sales Professionals to encourage and lead client relationship building with Tiffany Patek Philippe clientele.

Talent

Attract, hire, and retain top talent to cultivate a climate of high performance. “People who like People.”

· Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.

· Maintain an active pipeline of Patek Philippe talent both internally and externally for immediate transition when open Patek Philippe positions become available.

· Prioritize diversity, cultivate inclusive environments, and foster growth.

· Encourage an entrepreneurial spirit.

· Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.

· Leverage and utilize training and development offerings to effectively support growth and development to drive performance.

Operational Excellence

Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.

· Ensure exceptional operational support to drive Patek sales and service.

· Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices.

· Ensure compliance with all internal control procedures.

· Partnering with Operations Coordinator in overseeing Patek Philippe repair, watch strap orders and client follow up for cohesive and exemplary after sales service.

· Partnership with Patek Philippe Director in overseeing the Patek Wish Lists to verify consistent deliveries and experiences for clients.

Experience

Required

· Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality).

· Proven track record in sales generation, managing the achievement of commercial results.

· Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

· Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.

· Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.

· Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).

· Must have authorization to work in the United States or in the country where the position is based.

· Strong leadership background with a history of working, learning and training in the Luxury Watch industry.

· Retail experience with an understanding of retail hours and non-typical work week scheduling.

· “People Passionate” with a desire to serve others and build lifelong relationships.

Desired:

· A college/university degree.

· Patek Philippe background is a plus.

The hiring range for this position ranges from $110,000.00 - $145,000.00. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. Retail management are also eligible for bonus and sales incentives.

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