Responsibilities*

This is an hourly position for current and incoming UM-Dearborn STUDENTS (work-study preferred). Undergraduate and graduate students are encouraged to apply.

As a part of the University Unions & Events (UUE) team, the Student Operations Team serve as building leaders by offering front line customer service and behind-the-scenes support to many campus events. By providing accurate and attractive room set-ups, tear-downs and functioning A/V equipment in UUE and campus facilities, this team ensures successful events and meetings on campus. The UUE Student Operations Team helps to ensure positive experiences and a sense of community throughout the University of Michigan-Dearborn. Ops Team members are also responsible for providing many other services throughout the buildings, some of which are listed below.

We are looking for student leaders who are interested in developing a student and guest focused community at UM-Dearborn. The University Unions & Events team presents a unique opportunity for students to serve in a student management capacity in the buildings and on campus, and we are seeking applications from students who can contribute successfully and positively to our community.

Responsibilities

Open and close meeting rooms, event spaces, and maintain building security cooperatively with Public Safety.
Perform room set-ups and take-downs for events and programs including tables, linens, chairs, podiums, coat racks, staging, and other furnishings (repeated heavy lifting required).
Set-up and troubleshoot with audio-visual equipment (projectors, laptops, audio cords, HDMI cords, microphones, speakers, etc). Specific training will be provided.
Represent the University of Michigan-Dearborn in a professional and courteous manner, providing a positive experience throughout the University of Michigan-Dearborn.
Respond quickly and appropriately to guest requests, complaints, inquiries, and needs arising in campus facilities and during events.
Attend scheduled staff or other assigned meetings.
Keep precise records of all transactions and situations.
Maintain a safe, clean, and organized work environment.
Ensure guest, customer, staff, and building safety, security, and cleanliness. Assist with building evacuations, as needed.
Act in accordance with, and enforce, all University and department policies and procedures.
Other duties as assigned by supervisor and the UUE Building Managers.

Required Qualifications*

Current degree-seeking student enrolled at UM-Dearborn, enrolled at least part-time.
Minimum cumulative GPA of 2.5 and must maintain GPA during employment.
Lack of judicial or honors offenses.
Excellent communication skills (written, verbal, and interpersonal).
Knowledge of University of Michigan-Dearborn and surrounding community.
Possess good organizational skills, initiative, attention to detail, and positive attitude.
Desire to assist others and provide excellent customer service as an individual and as part of a team.
Demonstrate professional etiquette in person and on the phone in all interactions.
Google Workspace Proficiency (Gmail, Chat, Google Drive)
Able to make sound decisions and work independently at times.
Able to lift/move 50 pounds (23kg) or more repeatedly.
Able to work flexible schedule. Available shifts vary: days, nights, weekends.
Able to work for an entire semester; prefer commitment of at least two semesters.
Hiring now for winter semester, so students need to be enrolled or a new student for Winter 2025.
Must be available to attend training and begin working January 2, 2025

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

Work-study students preferred, but work study is not required.

Must be able to work at least 6-20 hours a week, with a consistent schedule.

Position requires repeated physical movement of self, furniture, and equipment in a fast paced environment.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.