Job Summary
The Digital Experience Design team (DXD) is at the convergence of technological innovation, creativity, and opportunity at Comcast. We believe in the magical blend of art and science to create imaginative ideas, products, and services. With an entrepreneurial and collaborative approach, we craft omnichannel digital services and applications that deliver results for our business partners. We're a team focused on digital experiences for our customers that are intuitive, innovative, and seamless. We are looking for builders and impactful leaders who value accountability in creativity with breakthrough digital solutions that effectively attract and retain Xfinity customers. This role is obsessed with the customer experience and designing experiences that keep them front and center while delivering on the business needs. With a focus on delivering top-notch and innovative experience strategy, content & design for Xfinity.com, this role is accountable for the user experience, working closely with various business teams focused on Sales, Marketing, Product, and Brand experience to ensure both business vision and customer expectations are met.Job Description
Core Responsibilities
- Responsible for designing, developing & producing holistic digital experiences
- Advocate for the user while working closely with product managers to strategically solve complex problems
- Create flows, sketches, wireframes, prototypes, and other design artifacts to define and communicate end-to-end user experiences
- Works with moderate guidance in own area of knowledge
- Drives user-centric, iterative, and collaborative design process revolving around rapid prototyping, user research, continuous improvement & deployment
- Contributes to coherent visual and interaction designs across flows and channels
- Work with UX research to plan user testing sessions and translate research findings into future design deliverables
- Conducts stakeholder interviews, analyzes customer feedback, usability and research user behavior to enhance existing products.
- Collaborate with the product team to evaluate and prioritize features balancing business and end user needs
- Participate in design workshops to drive discovery and better understand the user's needs
- Confidently present UX/UI designs to stakeholders, users, and development teams in formal and informal settings.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
The Ideal Match:
- 2-5 years relevant experience
- Experience working as a UX/UI designer on digital web and mobile projects
- Experience with web development and CMS systems a plus
- An attitude that is proactive, analytical, and organized
- Excellent communication skills
- Excellent written and verbal communication skills
- Strong understanding of marketing
- Proven ability to excel in a fast-paced environment with multiple projects and deadlines
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Experience (CX); User Interfaces (UI); User Experience (UX); Teamwork; Digital Experiences
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
