Job Description
Key Responsibilities:
- Oversee the daily operation of the Visitor Center and satellite visitor information centers, including gift shop operations, merchandising, inventory management, purchasing, and maintaining visitor information and tourism resources.
- Supervise staff by recruiting, training, scheduling, coaching, and evaluating performance to ensure quality visitor services and operational coverage.
- Coordinate visitor services for conventions, meetings, sporting events, group tours, and special events by working with event planners, tourism partners, and community organizations.
- Maintain and analyze tourism statistics, CRM databases, visitor data, and performance metrics to support departmental planning and reporting.
- Coordinate purchasing, procurement, financial records, and administrative processes for assigned tourism programs and operations.
- Assist with the planning, implementation, and administration of tourism initiatives, visitor services, and departmental priorities.
- Maintain and update tourism websites, destination information, promotional materials, and partner listings to ensure accurate and accessible visitor resources.
- Respond to visitor inquiries and provide information and referrals for attractions, accommodations, restaurants, meeting venues, golf courses, events, and other tourism-related services.
- Represent the department at industry meetings, conferences, tradeshows, familiarization tours, committees, and community events to promote Chesapeake as a destination.
- Support departmental events, special projects, administrative functions, and other tourism-related activities as assigned.
This position requires strong organizational, communication, customer service, and administrative skills, with the ability to manage multiple priorities, build relationships with tourism partners, and provide exceptional service to visitors while supporting the City's tourism initiatives.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Key Responsibilities:
- Oversee the daily operation of the Visitor Center and satellite visitor information centers, including gift shop operations, merchandising, inventory management, purchasing, and maintaining visitor information and tourism resources.
- Supervise staff by recruiting, training, scheduling, coaching, and evaluating performance to ensure quality visitor services and operational coverage.
- Coordinate visitor services for conventions, meetings, sporting events, group tours, and special events by working with event planners, tourism partners, and community organizations.
- Maintain and analyze tourism statistics, CRM databases, visitor data, and performance metrics to support departmental planning and reporting.
- Coordinate purchasing, procurement, financial records, and administrative processes for assigned tourism programs and operations.
- Assist with the planning, implementation, and administration of tourism initiatives, visitor services, and departmental priorities.
- Maintain and update tourism websites, destination information, promotional materials, and partner listings to ensure accurate and accessible visitor resources.
- Respond to visitor inquiries and provide information and referrals for attractions, accommodations, restaurants, meeting venues, golf courses, events, and other tourism-related services.
- Represent the department at industry meetings, conferences, tradeshows, familiarization tours, committees, and community events to promote Chesapeake as a destination.
- Support departmental events, special projects, administrative functions, and other tourism-related activities as assigned.
This position requires strong organizational, communication, customer service, and administrative skills, with the ability to manage multiple priorities, build relationships with tourism partners, and provide exceptional service to visitors while supporting the City's tourism initiatives.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
About City of Chesapeake
Chesapeake, Virginia is a vibrant community that enjoys the best of two worlds, one of urban variety, culture, and excitement, and another of rural landscapes and relaxed living.
Located 20 minutes from the oceanfront, 15 minutes from downtown Norfolk, and 45 minutes from Colonial Williamsburg and the Outer Banks of North Carolina, Chesapeake is the perfect place in which to live, work, and raise a family.
Home to beautiful parks, lakes, and rivers, Chesapeake has more miles of deepwater canals (part of the Intracoastal Waterway) than any other city in the country!
The City of Chesapeake was formed through the merger of the City of South Norfolk and Norfolk County in 1963. It’s a community of communities, with each having its own distinctive history.
Over the last decade, many national and international companies have taken advantage of the City’s ports, atmosphere, and highly qualified labor market by relocating to Chesapeake.
Chesapeake’s neighborhoods offer a variety of comfortable housing alternatives, from apartments and town homes, to single-family residences and executive homes. The City is consistently ranked by the FBI as one of the safest U.S. cities (with populations over 150,000), which lends to the safe, community atmosphere that residents enjoy.
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