Job Summary
Responsible for managing the development and execution of technology platforms, tools utilization and processes which support business objectives through growth and performance improvement. Leads specialists through the co-creation process with the development of platforms and programs inside and outside of the classroom to support the learning of new knowledge and skills. Manages a team of exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies; assists in development and meeting of departmental budget.Job Description
Core Responsibilities
Implements and supports the goals of the business, working closely with Curriculum Development and Communications teams to ensure consistent delivery of materials needed to identify business needs and opportunities for improving both business and individual performance.
Collaborates with internal stakeholders and external resources to support learning programs that address identified needs, ensuring the working relationship between the support specialists, delivery, and instructional designers.
Provides ongoing feedback and development to support specialists utilizing multiple evaluation techniques. Establishes performance goals and reviews performance.
Implements policies, procedures, and standard processes within the workgroup to ensure a consistent and optimal delivery system to the business.
Implements tactical business plans to ensure the achievement of operational and tactical goals.
Analyzes current training practices and makes technology recommendations to improve the delivery of learning to departments.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
Skills:
Customer Experience (CX); Technology Tools; Online Learning; Business; Instructional Design; People Management; Instructional Development
Salary:
National Pay Range: $81,311.73 USD-$190,574.37 USD
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
