Job Summary
The Digital Experience Design team (DXD) is at the convergence of technological innovation, creativity, and opportunity at Comcast. We believe in the magical blend of art and science to create imaginative ideas, products, and services. With an entrepreneurial and collaborative approach, we craft omnichannel digital services and applications that deliver results for our business partners. We're a team focused on digital experiences for our customers that are intuitive, innovative, and seamless. We are looking for builders and impactful leaders who value accountability in creativity with breakthrough digital solutions that effectively attract and retain Xfinity customers. This role is obsessed with the customer experience and crafting the content that keeps them front and center while delivering on the business needs. With a focus on delivering innovative experience and content for Xfinity.com. This person will be a stickler for details, someone who loves grammar and proper punctuation, and spots a typo a mile away. They will focus on the user journey on Xfinity.com and write content using UX best practices.Job Description
Core Responsibilities
- Work together with UX designers on all requests from conception to delivery.
- Partner seamlessly with key stakeholder groups: marketing, sales, brand, business units, and product owners.
- Approach all work with a content strategy lens: start with the "why" of the request, assess business and customer needs, and push back on requests as needed.
- Constantly push for overall consistency of written copy across all projects.
- Ensure all content is inclusive and accessible and meets technical delivery specs and appropriate format for distribution.
- Master the fundamentals of digital copywriting
- Must be willing, able, and excited to roll up sleeves and write UX copy.
- Serves as a liaison and spokesperson with stakeholders and product owners.
- Works both collaboratively and independently.
- Is an active participant in our regular BAU internal and partner focused meetings.
- Covers the digital writing needs across multiple projects, product and experience offerings.
- Thinks content-first design to provide relevant information and improve the overall user experience.
- Helps convey value and define what customers are getting as they make shopping decisions.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Experience (CX); User Experience (UX); Collaborative Mindset; Teamwork; Digital Experiences
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
