What's the role
To support the new Polyethylene (PE) business in Shell Chemicals and our ambition of providing the unrivaled polymers experience to our customers.
To serve PE customers by taking responsibility of commercial relationship management for a defined group of customers and proactively liaising with other functions within Shell Chemicals for the full Offer-To-Cash arena.
What you'll be doing
Act as the primary customer contact to process customer orders in an efficient and error-free way and deal with any customer queries or complaints. This includes order capture, commitment to orders, resolution of obstacles to commitment (product supply, commercial, transport, HSSE and finance), confirmation, progression, order-amendments, invoicing, cash collection, managing complaints, tax and some export related issues.
Build customer relationships via proactive customer calling, sensing, collecting Customer Intelligence and feeding it back to relevant Commercial colleagues.
Actively promote e-Commerce, be fluent in various e-Commerce tools and able to assist customers with queries concerning these tools.
Pro-actively liaise with the Account Executive to ensure credit issues are resolved with support from the credit organization as appropriate, receivables processes run smoothly, and overdue payments are collected effectively without jeopardizing customer relationship. The CRC has joint ownership with the Account Executive for the cash collection process.
Ensure customer master data is kept up to date, both in systems and in files.
Make sure that control, legal and fiscal requirements are met and that evidence/authorizations are kept safely and rigorously for audit purpose.
Liaise with HSSE, Carriers, Logistics, and Supply (internal and external), to ensure customer orders are fulfilled safely and satisfactorily and problems are resolved efficiently and timely.
Contribute to Continuous Improvement mindset ensuring current processes are fit for purpose and efficient to provide excellent customer service.
Occasionally manage stock levels at customer sites either as consignment stock or through a Supplier Managed Inventory system to optimize customers off take pattern with the cost of supply.
High level of ownership, empowerment and discretion to resolve issues and complaints raised by customers in a quick and effective way.
What you bring
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
Minimum of 3 years work related experience
Experience in working directly with Polyethylene or Chemicals Customers Required
Strong Customer Focus and Service Mindset
Good Communicator, both verbally and in writing
Proactive and decisive problem solver with good root cause analytical skills
Performance driven and cost conscious
Flexibility and openness to change, eager to learn and develop
Demonstrate clear commitment to factors affecting HSE.
Competent in use of IT systems (SAP required)
Knowledge of Quality & HSE Management Systems, Inco terms, Export Regulations, competition law and letters of credit is beneficial
Strong team working, relationship building and stakeholder management skills
What we offer
The base salary range for this position is $66,000- $98,000 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.
For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents.
Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives. For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays. Additional information on Shell's US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html.
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.
Progress as a person as we work on the energy transition together.
Continuously grow the transferable skills you need to get ahead.
Work at the forefront of technology, trends, and practices.
Collaborate with experienced colleagues with unique expertise.
Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
Benefit from flexible working hours, and the possibility of remote/mobile working.
Perform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are considered to be among the best in the world.
Take advantage of paid parental leave, including for non-birthing parents.
Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
Grow as you progress through diverse career opportunities in national and international teams.
Gain access to a wide range of training and development programmes.
We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.
Shell in The United States
Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products. Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy.
We operate in all 50 states, from our Deep Water platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US.
We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. - Pennzoil - made from natural gas.
We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come.
