Job Summary
The Office of Property Disposition has an exciting opportunity to employ a Technology Clerk to support delivery of information technology disposition services to university administrative and academic units. Day-to-day operational duties include: delivering excellent customer service, processing sales transactions, processing equipment for sale, and performing data entry into our inventory management system.
This position is a temporary appointment and will report to the Receiving Warehouse Supervisor. This role requires someone who can work under limited supervision, proactively anticipates and resolves problems, has experience in a role providing excellent customer service, the ability to execute routine procedures, and has the passion to exceed customer expectations.
Mission Statement
The University of Michigan seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
Responsibilities*
PRODUCTION SUPPORT (50 %)
- Assist in the identification of incoming computer systems and components for inventory and pricing purposes.
- Assist eCommerce Clerks with photographing equipment for resale.
- Diagnose, repair, and upgrade computer systems in preparation for sale.
- Perform data cleansing/destruction activities on all hard drive and solid state drive media prior to resale.
- Complete E-waste procedures for all identified electronic scrap.
- Support customers by answering questions about information technology related property.
- Perform on-site pickup of surplus items and verify DOS forms in accordance with service-level agreements.
- Float to other warehouse areas as workload permits.
RELATED DUTIES (50 %)
- Perform regular inventory audits.
- Perform data entry into point of sales and inventory management systems.
- Identify stock by using codes and item numbers.
- Load and unload stock from motor vehicles without accommodation.
- Clean assigned work area and equipment.
- Inspect items for damage and completeness.
- Record items received, dispensed, or returned and perform stock counts.
Required Qualifications*
- High school diploma or equivalent.
- Six months of sales experience preferred.
- Demonstrated sales technique and product knowledge preferred.
- Ability to type 25 WPM or higher with accuracy.
- Courteous with strong customer service orientation.
- Strong communication and negotiation skills required.
- Ability to effectively communicate, both written and verbally.
- Skilled in multitasking; including the ability to be flexible and adapt to changes quickly.
- Strong computer navigation skills and PC Knowledge.
- Ability to learn and think conceptually.
- Dependable with proficient attention to detail.
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
Desired Qualifications*
- Strong customer communication skills with the ability to communicate technical issues to non-technical customers.
- Ability to work well within a team to learn and share knowledge by applying processes ensuring that resolutions are documented in a Knowledge Management database.
- Comptia A+ Certification.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
