JOB SUMMARY:   

The Payroll Services Supervisor is a leadership role that provides direction and oversight to a sub-team within the department as part of achieving the organization’s broader goals. This position is responsible for ensuring that the team maintains a collaborative and cohesive work environment while meeting compliance requirements and adhering to payroll processing deadlines. Key supervision responsibilities include time review and approval, managing the day-to-day work distribution among the team and evaluating performance of the team members. The Supervisor serves as a subject matter expert for the department, providing guidance and support on payroll-related processes and issues. This role is expected to promote a continuous improvement mindset, helping identify opportunities to enhance processes, efficiency, and team effectiveness. The position also contributes strategic direction and leadership to support departmental objectives and long-term success. 

JOB REQUIREMENTS:

Job Experience and Education

• Bachelor’s degree required in Business, Communications, Information Systems, Accounting, Human Resources or related field
• Minimum of 2-3 years work experience in payroll, customer service, absence management, accounting or human resources strongly required
• Minimum 3-5 years in a lead position with supervisory responsibilities required
• Minimum 2-3 years Peoplesoft/Oracle HCM strongly desired
• Experience with interpreting company policies and applying Labor laws, including the Fair Labor Standards Act desired

Knowledge, Skills and Abilities

• Knowledge of payroll, timekeeping, and HR systems – as well as vendor systems and interfaces 
• Ability to work under time constraints and handle multiple tasks, processes and projects timely and accurately 
• Proficiency required in desktop applications including Microsoft Office and TEAMS
• Cross-functional collaboration with business partners for process improvements and efficiencies
• Must possess exceptional customer service skills along with the ability to anticipate problems or concerns, and demonstrate a strong track record of effectively resolving complex problems and responding in a timely manner
• Must be analytical, detail oriented, process driven, and comfortable with a highly structured team environment

Behavioral Attributes

• Models Our Values of Safety First, Intentional Inclusion, Act with Integrity and Superior Performance.

• Ethical Behavior: Is widely trusted; deals fairly and ethically with everyone; presents facts in an honest and direct manner; maintains strict confidentiality of sensitive information. 

• Innovation: Looks for ways to improve workplace effectiveness; solicits the creative ideas of others; efficiently works within budget and time constraints; exhibits willingness to work out of comfort zone. 

• Diversity: Values differences in people; understands different perspectives and frames of reference; recognizes the link between diversity and organizational success and supports an inclusive workplace.

• Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers; maintains effective relationships across organizations.   

• Teamwork: Communicates openly and values honesty; listens to others; works with others toward common goals.  Willing to work weekends and excess straight time as needed.

MAJOR JOB RESPONSIBILITIES:  

• Partner with other teams within Payroll, HR Service Center, and other organizations across the system to achieve time sensitive deadlines

• Ensure the accurate and timely processing of payroll functions and team reports
• Operate in compliance with federal, state, and company guidelines
• Oversee the day-to-day distribution of work for the team
• Provide process and system support with a continuous improvement philosophy
• Utilize effective communications and networking to maintain a team environment 
• Perform other payroll related duties as assigned