At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

The Sr. Education and Development Representative will be responsible for assisting in the development of training programs for Operations including development of overall role-based programs incur incorporating adult- learning theory. Scope includes analyzing, designing, developing & delivering in-person or online training programs, and associated instructional materials. This role will primarily support the Bus and Subway Training Schools through the development of competency-based training programs that ensure employees are working safely and in accordance with up-to-date work practices. This role will be responsible for collaborating directly with operations teams to assess training revisions driven by changes in operational rules, procedures or equipment. Design and administer trainer development and continuous learning programs to enhance teams' ability to develop, understand and deliver blended learning programs.  

*    Assess training needs, design, and develop training content and evaluate the effectiveness of training following standard methods for curriculum development.
*    Facilitate and collaborate with other departments and projects across the MBTA as needed to align training needs within operational training methodology and programs.
*    Create, and support others in creating, highly interactive, engaging effective new training content utilizing modem learning technologies (i.e., eLearning, adult learning best practices, blended learning) following ADDIE curriculum development methodologies.
*    Act as the subject matter expert in updating existing content as well as develop new content to address current and future organizational needs.
*    Work with key stakeholders across the organization to lead and track to completion a variety of learning and development projects.
*    Work with operations to assess training revision needs driven by changes to operations rules, procedures or equipment to ensure training materials are in compliance with operating standards.
*    Participate in the leadership and success of the department by advising other department managers to help set department training priorities.
*    Conduct meetings, discussion, and outreach to stake holders and subject matter experts to move training initiatives to completion.
*    Compile and report on the implementation and impact of training.
*    Set and maintain quality standards for all training initiatives to ensure consistency and effectiveness of training materials.  Including but not limited to style, formatting, design, and organization.
*    Contribute skills and experience to fulfilling the values and mission of the Mass Dept. of Transportation/MBTA.
*    Stay current on industry best practices, emerging technologies, and trends in an effort to continuously improve the MBTA employee learning experience.
*    Utilize multiple sources of data and information to plan and coordinate informed and date-driven improvements to course content and student experience.
*    Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner consistent with the Authority's Customer service quality standard.  


*    Uphold the rights and interest of the Authority while building and maintaining an effective relationship with employees.
*    Ensure the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination, Anti-Harassment and Anti-Retaliation policies.
*    Perform all other duties and projects that may be assigned

Physical Demands and Working Conditions

*    The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*    Available to work all shifts and locations as assigned or directed
*    Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service
*    Have the ability to work any and all shifts and/or locations assigned or directed.

Supervision

* None

*    Six (6) years of experience in roles that directly focus on the technical/skills development of adult learners.
*    Five (5) years of experience designing & developing training programs.  Experience must include experience with eLearning design and development.  Experience in distance learning and/or video production highly desirable.
*    Experience developing training for technical roles preferred.
*    Demonstrated ability to create eLearning content using Adobe Captivate or equivalent industry standard design tool.
*    Comprehensive knowledge of instructional theories, principles, and practices related to technology-based learning (eLearning, distance learning and recorded video.)
*    Strong writing, editing and visual design skills.
*    Strong organizational skills: ability to accomplish multiple tasks through effective prioritization in a fast-paced environment and work with a high level of independence.
*    Ability to work with all levels of an organization and offer a high level of customer service & communication to properly focus training development.
*    Experience engaging subject matter experts to create effective training.
*    Experience with an organization level LMS (Learning Management System) including building and assigning roles and maintaining profiles.
*    Excellent verbal, written and interpersonal skills, including ability to present complex concepts clearly and effectively.  Ability to effectively communicate in English including correct use of grammar, spelling, sentence structure, word meaning and punctuation.
*    Ability to effectively facilitate classroom and remote training delivery when necessary.
*    Excellent customer service and presentation skills.
*    The ability to effectively communicate with customers, employees, and vendors.
*    The ability to work effectively with a diverse workforce.
*    Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.

Preferred Experience and Skills

*    A High School Diploma or GED from an accredited institution with an additional seven (7) years of directly related experience may substitute for the bachelor's degree requirement
*    A nationally recognized certification, or statewide/professional certification in a related field may substitute for one (1) year of experience

Substitutions
*    Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
*    Ability to pass a Criminal Offender Record Information (CORI) check, background screening, and the MBTA's medical requirements, including a physical examination and drug and alcohol screening.
*    Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
• Ability to provide internal and external customers with courteous and professional experiences
• Ability to work effectively independently and as part of a team (or supervise, if required)
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
3. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
4. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
5. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
6. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
7. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
8. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
9. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
10. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.