Location: On site at location listed in job posting.
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Summary:
Under direct supervision, this position performs a variety of duties ensuring the timely and accurate processing of electronic wire transactions while providing excellent customer service, under strict departmental processing standards and guidelines.
Essential Duties and Responsibilities:
- Listens attentively, enters and verifies the required information into the system to ensure timely and accurate processing.
- Prepares a variety of standard reports for the department.
- Assists internal and external customers with by gathering specific information for wire processing; refers to supervisor for complex issues and or to the appropriate department.
- Maintains all documentation according to departmental and company retention guidelines.
- Ensures information requests are handled in accordance Federal Reserve or Swift guidelines based on departmental and company policies/procedures.
- Completes, passes and maintains an up-to-date status for all positional and company required compliance and regulatory courses by assigned due date(s).
- Performs all other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
- Possess basic accounting skills, understand debits and credits
- Ability to effectively communicate with customers via telephone
- Ability to process and remain focused with high volume calls
- Skilled in using Microsoft Office
- Ability to be respectful and courteous to co-workers and customers
Education and Experience:
- High school diploma or GED and 5+ years of experience or equivalent combination of education and experience
Computer and Office Equipment Skills:
- Microsoft Office suite
- Keyboard proficient
Hours:
- Monday - Friday / 8:00 AM - 5:00 PM
About Us:
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.
Benefit Highlights:
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
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