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Customer Service Representative
Dallas, TX
Nov 14, 2024

* Note:

  • The position is Hybrid (1 week in the office and 1 week working from home after a month of in-office training).
  • This is a HIGH VOLUME call center role.
Position Details:
  • Position: Customer Service Representative 2
  • Industry: Banking/Financial Services
  • Job duration: 3 months (Possible Extension)
  • Location: Dallas, TX 75202 (Hybrid - 1 week in the office and 1 week working from home after a month of in-office training)
  • Training Shift: 8 AM - 4:30 PM CST - Monday to Friday - First two weeks on the job and will need to be in the office for the first month on the job.
  • Working Schedule: Monday - Friday (Any 8 hours between 7 AM - 8 PM CST) with some Saturdays (8 AM to 6 PM CST)
  • Parking Charges: $9 - $18/day
  • Pay Rate: $19.38/hour
  • Tentative Start Date: 12/09/2024
Roles and Responsibilities:
  • Support Customer Service; proactively seek ways to improve processes.
  • Front inbound calls and make outbound calls to customers looking for new mortgage financing.
  • Perform moderately complex customer support tasks.
  • Receive direction from supervisor and escalate non-routine questions.
  • Interact with client personnel on a range of information.
Required Skills:
  • Looking for talented individuals who have excellent communication and professional phone skills.
  • Experience handling a high volume of inbound and outbound calls in a call center environment.

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Customer Service Representative
Collabera
Dallas, TX
Nov 14, 2024
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