Responsibilities / Tasks

• Customer Request Management: Oversee and manage all incoming customer requests.
• Customer Communication: Respond promptly and professionally to customer inquiries via email, phone, and web portal.
• Offer Creation and Communication: Prepare and communicate offers efficiently using SAP and customer portals.
• Order and Return Processing: Process customer orders and returns accurately and efficiently.
• Internal Coordination: Collaborate with the parts warehouse, Spend Management team, and GEA factories to manage internal purchase orders and deliveries, including handling expedited requests for urgent needs.

Your Profile / Qualifications

• Education: A high school diploma or GED is required; an associate degree is preferred.
• Experience: 3-5 years of experience in a customer support role, with a strong preference for business-to-business (B2B) environments and experience in order processing.
• Technical Skills: Proficient in computer literacy, including SAP and Microsoft Office Suite. Ability and willingness to learn new software systems.

Working at GEA Group has significant benefits!

• 11 Paid Holidays
• PTO - Paid Time Off
• Medical Plans
• Dental Insurance
• Vision Insurance
• Health Savings and Spending Accounts
• Tuition Reimbursement
• 401k with excellent employer match
• Wellness Incentive Program
• Employee Assistance Program

GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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