Job Summary

Shift: Mon-Fri, with late night rotation and weekend rotation

Briarwood Family Medicine Ambulatory Care facility is dedicated to providing high quality health care services for adults and children.  We are actively seeking compassionate, enthusiastic, patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings
• Sign-on bonus! 

Responsibilities*

• Schedule new and return patient visits determining appropriate clinic provider based on specified standards.
• Schedule clinic visits, diagnostic services and ambulatory procedures for patients.
• Determine the existence of previous UMHS registration.
• Obtain and update insurance, financial, and demographic information with the patient.
• Notify patients of appointment changes.
• Inform patients of necessary preparations prior to visit or test in accordance with established guidelines.
• Obtain managed care referral and/or authorization.
• Maintain and tabulate clinic data as needed.
• Collect cash and credit card payments from patients using charge capture system.
• Collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
• Provide information to patient regarding billing procedures.
• Reconcile clinic cash collections daily according to specified clinic standards.

Required Qualifications*

• High School diploma or GED.
• Demonstrated record of excellent attendance.
• Demonstrated active listening, written, verbal and information technology skills.
• Exceptional interpersonal skills and ability to work within a team setting.
• General office practices, ability to understand medical documentation, coding, and diagnosis.
• Strong organization and prioritization skills are required along with excellent customer service skills.
• Exhibits professional and positive image when interacting with patients, faculty, and staff.
• Able to handle multiple responsibilities in a fast-paced environment.
• Demonstrates strong problem-solving skills.
• Ability to communicate effectively.

Associate Level:  2-3 years of experience

Assistant Level: 0-2 years of experience

In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

Desired Qualifications*

• Solid understanding of computers, e-mail and Microsoft Office applications.
• Prior Cadence, MiChart and Aspect phone systems experience.
• Previous experience in an ambulatory care clinical setting.
• Experience working within a large, complex healthcare setting.
• Call Center or clerical experience with general office practices preferred.
• Knowledge of university policies & procedures.
• Clerical experience in medical hospital/office setting. 
• Knowledge of medical terminology. 
• Previous experience with automated scheduling system.
• Experience working within a large, complex health care setting. 
• Familiarity with Michigan Medicine electronic medical records systems.
• Knowledge of insurance carrier requirements.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.